Jennifer Sampson
Carmel,IN
Summary
Experienced with mortgage loan processing, ensuring seamless end-to-end loan approvals. Utilizes strong organizational skills to manage loan documentation and coordinate effectively with stakeholders. Track record of maintaining compliance and accuracy, delivering high-quality service in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Processor
Keystone Home Lending
Indianapolis, IN
04.2022 - 07.2026
- Process mortgage applications, ensuring accuracy and compliance with regulations.
- Review and verify documentation to facilitate timely loan approvals.
- Communicate with borrowers, lenders, to resolve issues effectively.
- Maintain detailed records of loan transactions using industry-standard software.
- Collaborate with underwriters to streamline the approval process for complex cases.
- Handled any conditions sent from underwriting departments.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Set up and completed loan submission packages.
- Analyze credit reports and financial statements to assess borrower eligibility.
Mortgage Loan Processor
Grandview Lending, Inc
Indianapolis, IN
08.2020 - 03.2022
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies and government clerks.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Reviewed and validated details of loan applications and closing documentation.
- Produced and submitted completed loan packages to title and escrow professionals.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Communicate with borrowers, lenders, to resolve issues effectively.
Escrow Processor
Stewart Title Insurance Company
Indianapolis, IN
03.2012 - 08.2020
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Followed-up on status of releases, policies and return of recorded documents.
- Prepared and delivered projected Closing Disclosures to lender upon request.
Education
Associate of Science - Medical Billing And Coding
Medtech Collete
Indianapolis, IN05.2010
Skills
- Employment Verification
- Financial Data Collection
- Verbal and Written Communication
- Time Management
- Processing procedures
- Pipeline management
- Document review
- Customer Service
- Information Verification
- Customer Communication
- Mortgage Loan Processing
- Credit verification
Timeline
Mortgage Loan Processor
Keystone Home Lending
04.2022 - 07.2026
Mortgage Loan Processor
Grandview Lending, Inc
08.2020 - 03.2022
Escrow Processor
Stewart Title Insurance Company
03.2012 - 08.2020
Associate of Science - Medical Billing And Coding
Medtech Collete