JENNIFER SAMUELS
Raleigh,NC
Summary
Dedicated administrative and customer service professional with over 10 years of experience providing exceptional client support and ensuring efficient day-to-day operations. Highly organized and detail-oriented, with expertise in administrative support, documentation and data management. Known managing multiple priorities, and delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Senior Services Consultant
Progressive Auto Insurance
01.2025 - Current
- Established and maintained customer relationships while servicing and renewing auto and special line products/policies and analyzing underwriting memos to ensure compliance and clarity.
- Support customer inquiries and insurance needs by answering questions regarding coverage rates, MVR, billing, and general policy review
- Care for customers recently in accidents by demonstrating empathy while setting up new claim reports
- Utilize proprietary systems to document interactions accurately including but not limited Claimpro, SV2 etc
Admissions Information Specialist
Wake Tech Community College
Raleigh, North Carolina
12.2022 - 01.2025
- Evaluated admissions applications and documents for thoroughness and compliance with standards, ensuring quality admissions decisions.
- Streamlined enrollment process by clarifying educational goals and efficiently processing transcripts to enhance student experience.
- Communicated support programs to students and addressed inquiries about academics and registration, facilitating informed decision-making.
- Conducted assessments for admissions placement using established college measures.
Senior Lead Nurture Specialist
Pearson
, U.S
04.2017 - 10.2022
- Utilize a consultative approach to build rapport and educate families interested in online programs.
- Excels at identifying the needs of families served and providing clarifying program information to assist in making informed decisions.
- Maintain a prominent level of knowledge of enrollment requirements by determining student eligibility.
- Create and ensure accuracy of student records in Salesforce and other Education Management Systems
- Actively pursued registration targets, driving tangible contributions to the expansion and success of the business.
Education
Bachelor of Arts -
Shaw University
Skills
- Claims processing and Policy analysis
- Salesforce
- Student Management Systems
- Service Solution Development
- Call Handling (Moderate to High Volume)
- Call Management/KPI Expectations
- Complaint Resolution
- Lead Generation
- Document management
- Data Entry
- Google Workspace
- Word, Excel, PowerPoint, etc
- Chat and Email Communication
- Customer Relationship Building
- Chat and Email Communication
Timeline
Senior Services Consultant
Progressive Auto Insurance
01.2025 - Current
Admissions Information Specialist
Wake Tech Community College
12.2022 - 01.2025
Senior Lead Nurture Specialist
Pearson
04.2017 - 10.2022
Bachelor of Arts -
Shaw University