Jennifer Sanchez
Katy
Summary
Dynamic professional with over six years of experience in retail management. Known for strong problem-solving abilities and effective employee guidance. Committed to improving operational strategies to enhance customer satisfaction and team performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Katy
10.2018 - Current
- Coordinated inventory management and restocking of merchandise displays.
- Monitored sales floor activities to maintain compliance with company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Stocked shelves with merchandise, ensuring proper placement and visibility.
- Maintained cleanliness and safety standards throughout the store.
Crew Trainer
McDonald's
Houston
05.2017 - 06.2018
- Trained new crew members on operational procedures and customer service standards.
- Monitored food safety practices to comply with health regulations and standards.
- Collaborated with team members to improve workflow efficiency during busy periods.
- Ensured that all safety protocols were followed during training sessions.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Associate of Science -
Lone Star College
Houston, TX05-2021
Bachelor of Science - Psychology
University of Houston
Houston, TXSkills
- Team collaboration
- Visual merchandising
- Employee guidance
- Problem solving
- Time management
- Multitasking and organization
- Coaching and mentoring
- Strategic thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Hobby Lobby
10.2018 - Current
Crew Trainer
McDonald's
05.2017 - 06.2018
Associate of Science -
Lone Star College
Bachelor of Science - Psychology
University of Houston
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