Jennifer Sanchez
Covina,CA
Summary
Dedicated Medical Assistant with over 10 years of experience in patient care, specializing in urology, pain management, and internal medicine. Expertise in EMR documentation, procedure assistance, insurance verification, and patient scheduling. Proven leadership in managing staff and operations in a retail environment. Bilingual in English and Spanish, focused on delivering efficient, patient-centered care.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
Operations Manager, Customer Experience
Goodwill Industries Of Southern California
West Covina, CA
03.2021 - Current
- Oversaw daily store operations including opening and closing procedures, ensuring the store remained clean, organized, and visually appealing to increase customer satisfaction
- Monitored inventory levels and coordinated restocking of items, reducing stockouts and improving product availability
- Recruited, trained, scheduled, and supervised retail staff and volunteers, enhancing team productivity and retention
- Resolved customer complaints and ensured high levels of customer satisfaction, contributing to positive store reputation
- Ensured quality control and adherence to Goodwill donation standards, maintaining compliance and operational excellence
- Ensured compliance with federal, state, and local laws, reducing risk of violations and supporting store integrity.
Medical Assistant
Dr. Grimaldi Urology
Chula Vista, Ca
03.2021 - 06.2021
- Escorted patients to exam rooms, took vitals (blood pressure, temperature, weight), and reviewed medical history to ensure accurate patient records
- Assisted urologists with procedures such as catheterizations, cystoscopies, vasectomies, and bladder scans, improving workflow efficiency
- Collected urine samples and prepared them for lab testing, ensuring timely and accurate diagnostics
- Prepared patients for exams and procedures, explained what to expect, and ensured comfort, enhancing patient experience
- Documented medical histories, symptoms, and treatment plans in electronic medical records (EMR), improving record accuracy
- Administered injections or medications as directed by the physician, supporting effective patient care
- Performed administrative duties, such as scheduling, insurance verification, updating records, answering phones, and monitoring inventory of supplies and equipment, streamlining office operations
Medical Assistant
Foothills Pain Management
Covina, Ca
04.2017 - 10.2020
- New Patient Coordinator Coordinated new patient intake by verifying insurance and authorization, expediting patient onboarding
- Escorted patients to exam rooms, took vitals, and reviewed medical history and pain levels, ensuring comprehensive patient assessments.Patient recovery after procedure,
- Documented pain scales, onset, location, duration, and factors that aggravate or relieve pain, supporting accurate diagnosis and treatment
- Supported physicians during patient visits, including preparing prescriptions and authorizing refills as directed, improving clinical efficiency
- Documented patient information accurately in electronic medical charts, maintaining up-to-date and reliable records
Medical Assistant
White Memorial Medical Group
Los Angeles, Ca
09.2008 - 10.2013
- Conducted patient interviews to gather medical histories and vital signs, ensuring accurate and thorough documentation
- Assisted with treatments and performed point-of-care testing, contributing to timely patient care
- Ensured continuity of care and maintained efficient patient flow within the clinic, reducing wait times
- Provided information to patients and parents regarding medical treatments and services, improving patient understanding and satisfaction
- Performed administrative tasks as directed by the Director of Nursing, supporting smooth clinic operations
- Collaborated with licensed providers to support patient care activities, enhancing team effectiveness
- Assisted in maintaining clinic operations and patient scheduling, Performed back office duties for internal medicine, including submitting authorizations, answering phones, scheduling appointments, and processing medication refills.
- Facilitated transition from paper charts to electronic medical records.
Education
Associates of Arts - Liberal Arts General Education
Rio Salado College
Phoenix, Az09-2026
No Degree - Registered Nurse General Education
Rio Hondo College
Whittier, Ca12-2012
Medical Assitant - Medical Assistant in Healthcare
UEI College
El Monte, Ca06-2008
Skills
- Medical Assistant 10 years
- Bilingual
- EMR/EHR systems (NextGen,Allscripts, AdvancedMD, Practice Fusion, Epic)
- Health insurance Authorization Experience
- Inventory management
- Vital signs, Injections, Venipuncture Ecxperience
- Scribe/ Medical Transcription
- Managed care(Internal Medicine, Urology, Pain Management Pediatrics, Otolaryngology, Optical, Geriatrics)
Certification
CPR, California - Certification/Degree, In process of renewal
Languages
English
Spanish
Timeline
Operations Manager, Customer Experience
Goodwill Industries Of Southern California
03.2021 - Current
Medical Assistant
Dr. Grimaldi Urology
03.2021 - 06.2021
Medical Assistant
Foothills Pain Management
04.2017 - 10.2020
Medical Assistant
White Memorial Medical Group
09.2008 - 10.2013
No Degree - Registered Nurse General Education
Rio Hondo College
Associates of Arts - Liberal Arts General Education
Rio Salado College
Medical Assitant - Medical Assistant in Healthcare
UEI College