Jennifer Sand
Lakewood,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Onboarding Specialist
Angi
Remote
04.2021 - Current
- Facilitated communication with onboarding team to gather information and onboarding documentation.
- Created and implemented new membership onboarding initiatives.
- Mentored new members of design staff during onboarding.
- Reduced training time by streamlining onboarding processes and materials.
- Participated in promotional opportunities and onboarding of new accounts.
- Helped develop new Onboarding programs, resulting in higher retention rates.
Problem Resolution Specialist and Supervisor
Home Advisor
Golden, CO
10.2016 - 04.2021
- Leveraged strong analytical skills to identify root causes of recurring issues, implementing targeted solutions for long-term success.
- Streamlined problem resolution processes for faster response times and increased efficiency.
- Monitored trends in customer complaints to identify areas for improvement and proactively address potential problems.
- Adapted quickly to changing policies, guidelines, or technologies affecting problem-resolution activities within the organization.
- Reduced call escalation rates by effectively addressing concerns at the first point of contact.
- Consistently met or exceeded performance metrics related to problem resolution speed, accuracy, and customer satisfaction levels.
- Established trust with customers by demonstrating empathy, listening actively, and taking ownership of their issues until fully resolved.
Sales Consultant
HomeAdvisor
Golden, CO
01.2014 - 10.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Marketing Director/Dispatcher
Action Care Ambulance
Centennial, CO
05.2010 - 01.2014
Receptionist
Colorado Voice Clinic
Denver, Co
09.2009 - 03.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Director of Game Entertainment and Community Relat
Wiens Capit Management- Broomfield Event Center
Broomfield, CO
06.2006 - 09.2009
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
Education
Communication Studies, (PR/Marketing Emphasis) - Communications
California State University, Sacramento
Sacramento, CALiberal Arts, Associates Degree - Liberal Arts And General Studies
American River College
Sacramento, CA05.1996
Skills
- Vendor onboarding
- Onboarding understanding
- Onboarding strategies
- Product Onboarding
- Onboarding expertise
- Account Onboarding
- Policy understanding
- Performance Tracking
- Documentation and Recordkeeping
- Strategic Planning
- Training and mentoring
- Relationship Building
- Procedure Compliance
References
Sara Hanson, Adams County Deputy, 720-339-0955
Tisa Andrews, Home Advisor/Angi teammate, 720-301-6934
Liz Hill, Angi teammate, 720-434-8124
Rachel Burnett, 303-667-9606,
Amanda Larkowski, 970-201-6501,
Timeline
Onboarding Specialist
Angi
04.2021 - Current
Problem Resolution Specialist and Supervisor
Home Advisor
10.2016 - 04.2021
Sales Consultant
HomeAdvisor
01.2014 - 10.2016
Marketing Director/Dispatcher
Action Care Ambulance
05.2010 - 01.2014
Receptionist
Colorado Voice Clinic
09.2009 - 03.2010
Director of Game Entertainment and Community Relat
Wiens Capit Management- Broomfield Event Center
06.2006 - 09.2009
Communication Studies, (PR/Marketing Emphasis) - Communications
California State University, Sacramento
Liberal Arts, Associates Degree - Liberal Arts And General Studies
American River College