Jennifer Sanders
Houston
Summary
Junior project manager with a strong track record in project coordination and stakeholder communication. Expertise in process improvement and enhancing team collaboration. Focused on delivering client satisfaction through effective conflict resolution and timely project execution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Junior Project Manager
RR Donnelley
Houston
07.2018 - Current
- Coordinated project timelines and resources across multiple teams.
- Supported senior managers in planning and executing project phases.
- Monitored project progress and reported updates to stakeholders regularly.
- Implemented process improvements to enhance team efficiency and performance.
- Communicated with clients to gather feedback and ensure satisfaction throughout projects.
- Resolved conflicts between stakeholders regarding scope, timeline, budget and other aspects of the project.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Senior Customer Service Representative
Houston ISD Administration Services
Houston
03.2015 - 06.2018
- Resolved escalated calls by applying professionalism and empathy to ensure customer satisfaction.
- Addressed customer inquiries and effectively resolved product-related issues to enhance overall experience.
- Provided accurate information regarding products and services to support informed customer decisions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented customer interactions in the CRM system accurately.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Printing Technology
Georgia Southern University
Statesboro, GA05-2005
Skills
- Project management
- Resource coordination
- Risk assessment
- Process improvement
- Stakeholder communication
- Budget management
- Team collaboration
- Vendor negotiation
- Training delivery
- Time management
- Conflict resolution
Certification
- PMP/Project Management Professional
Timeline
Junior Project Manager
RR Donnelley
07.2018 - Current
Senior Customer Service Representative
Houston ISD Administration Services
03.2015 - 06.2018
Bachelor of Science - Printing Technology
Georgia Southern University