Jennifer Sankah
Customer Service Representative
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Wonolo
Tampa, FL
10.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Social Media Analyst
Cognizant Technology Solutions, CTS
Tampa, FL
08.2017 - 09.2020
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
Customer Service Representative
General Dynamics
Riverview, FL
08.2014 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Take 50 to 75 calls daily.
Education
High School Diploma -
Brandon High School
Brandon, FL 06.1988 - 05.1989
Skills
Positive Attitude
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Wonolo
10.2020 - Current
Social Media Analyst
Cognizant Technology Solutions, CTS
08.2017 - 09.2020
Customer Service Representative
General Dynamics
08.2014 - 06.2016
High School Diploma -
Brandon High School
06.1988 - 05.1989
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