Alijanae Simon
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ali's Auto Gallery
10.2017 - Current
- Hand wash and dry vehicles/ vacuum the interior of Vehicles
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- handled cash entry
Hair Salon Receptionist
Lamar's Casual Curls Hair Salon
10.2017 - Current
- Assisting Barbers and Cosmetologist in sanitizing supplies
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Handled payments and processed credit card transactions.
- Maintained a clean and positive work environment
Assistant for Boys & Girls Clubs of America
Boys & Girls Clubs Of America
01.2018 - 08.2018
- Assisted Children with reading and homework
- Supervised children during playtime
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or help with meal prep for children
- Worked closely with management to provide effective assistance to create and provide a clean and safe environment for children
Education
No Degree - Business
City College of San Francisco
San Francisco, CA12.2023
High School Diploma -
Franklin Hugh School
Elk Grove05.2019
Skills
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Time Management
- Interpersonal Skills
- Ability To Perceive Customers
- Willingness To Learn
Timeline
Assistant for Boys & Girls Clubs of America
Boys & Girls Clubs Of America
01.2018 - 08.2018
Customer Service Representative
Ali's Auto Gallery
10.2017 - Current
Hair Salon Receptionist
Lamar's Casual Curls Hair Salon
10.2017 - Current
No Degree - Business
City College of San Francisco
High School Diploma -
Franklin Hugh School