Dedicated and customer-focused professional with a strong background in retail, customer service, and business administration. Proficient in delivering exceptional customer assistance, streamlining operations, and managing inventory. Recently achieved an Associate of Arts Degree in Business Administration and Management, showcasing a dedication to personal and professional development. Currently pursuing a Bachelor's Degree in Management Information Systems with a specialization in Cyber Security to continue improving skills and knowledge. Fluent in both English and Amharic, enabling effective communication with diverse populations.
Hi, I’m
BETREKULU MULUGETA
Garland,TX
Summary
Overview
3
years of professional experience
Work History
Duke Energy
Customer Service Representative
06.2020 - 01.2021
Job overview
- Responded to customers requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Marshalls Store
Associate
06.2018 - 03.2020
Job overview
- Increased customers satisfaction by resolving complex issues and providing exceptional services at all times.
- Developed and implemented strategies to increase customers satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Dallas CollegeDallas, TX
Associate of Arts from Business Admin & Management.
07.2024
University Overview
Plano Senior High School
High School Diploma
06.2020
University Overview
Skills
- Excellent customer service and interpersonal communication abilities
- Strong organizational skills with a keen attention to detail
- Proficient in inventory management and order processing systems
- Ability to work effectively in a team environment and adapt to diverse situations
- Computer Skills
- Time Management
- Attention to Detail
Futureeducationgoals
Futureeducationgoals
- Plan to transfer to the University of North Texas (UNT) to pursue a Bachelor’s Degree in Management Information Systems with a concentration in Cyber Security.
- Committed to ongoing personal and professional development to enhance skills and knowledge in the field.
Referencesavailable
Referencesavailable
True
Timeline
Customer Service Representative
Duke Energy
06.2020 - 01.2021
Associate
Marshalls Store
06.2018 - 03.2020
Dallas College
Associate of Arts from Business Admin & Management.
Plano Senior High School
High School Diploma
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