Summary
Overview
Work History
Education
Skills
Timeline
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Odalys Hernandez

Charlotte,NC

Summary

Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TD Bank
02.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Created and maintained detailed database to develop promotional sales.

Warehouse Packer

Amazon
01.2022 - 01.2023
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Used scanners to quickly locate and track items in warehouse.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Assisant Manager

Ups Store
11.2018 - 08.2020
  • Keep high level sanitation & orderliness throughout the center
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Maintaining the inventory of the front desk & upkeep of the store
  • Notarizing legal documents

Warehouse Associate

Old Navy
03.2018 - 11.2018
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used scanners to quickly locate and track items in warehouse.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Warehouse Associate

Spencers
05.2016 - 01.2018
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials.
  • Cleaned and maintained warehouse in compliance with safety standards.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

High School Diploma -

Garinger High School
Charlotte, NC
06.2017

Skills

Upbeat and Positive Personality

  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Computer Proficiency
  • Attention to Detail
  • Wrote, edited & formatted documents on Microsoft Word
  • Product Identification
  • Picking and Processing
  • Information Validation
  • Inventory Databases

Timeline

Customer Service Representative

TD Bank
02.2023 - Current

Warehouse Packer

Amazon
01.2022 - 01.2023

Assisant Manager

Ups Store
11.2018 - 08.2020

Warehouse Associate

Old Navy
03.2018 - 11.2018

Warehouse Associate

Spencers
05.2016 - 01.2018

High School Diploma -

Garinger High School

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Odalys Hernandez