Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

JENNIFER SANTANA

Paterson

Summary

Dynamic and results-driven professional with extensive experience as an Assistant Manager at FBA Terminal, excelling in inventory control and team supervision. Proven ability to enhance customer satisfaction through exceptional service and effective conflict resolution. Skilled in data entry and cash handling, consistently achieving operational efficiency and accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon Flex
Paterson
09.2024 - Current
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
  • Checked delivery addresses and verified correct package delivery.
  • Managed multiple tasks simultaneously while delivering goods within specified time frames.

Delivery Driver

Instacart Shoppers
New York
06.2021 - Current
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
  • Checked delivery addresses and verified correct package delivery.
  • Managed multiple tasks simultaneously while delivering goods within specified time frames.

Assistant Manager

FBA Terminal
Passaic
01.2022 - 09.2024
  • Utilized RF scanners to enter data into computer system regarding product location and quantity.
  • Maintained accurate records of production activities and inventory levels.
  • Resolved conflicts between team members in an effective manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized and packed merchandise according to customer orders.

Assistant Manager

EASY PICKINS
New York
03.2018 - 05.2020
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.

Data Entry

Logistic Agency
Jersey City
02.2017 - 03.2018
  • Demonstrated expertise in data entry, record keeping and filing systems.
  • Ensured compliance with company policies related to data entry procedures.
  • Processed high volumes of data entry requests accurately and efficiently.

Education

High school diploma - GED

Skills

  • Cash Handling
  • POS
  • Sales
  • Microsoft Word
  • Supervising Experience
  • Assistant Manager Experience
  • Inventory Control
  • Cash register
  • Packing shipments
  • Product packing
  • Packing orders
  • Packing and shipping

Certification

Driver's License

Languages

  • Spanish, Fluent
  • English, Intermediate

Personal Information

  • Driving License: 1
  • Work Permit: Authorized to work in the US for any employer

Timeline

Delivery Driver

Amazon Flex
09.2024 - Current

Assistant Manager

FBA Terminal
01.2022 - 09.2024

Delivery Driver

Instacart Shoppers
06.2021 - Current

Assistant Manager

EASY PICKINS
03.2018 - 05.2020

Data Entry

Logistic Agency
02.2017 - 03.2018

High school diploma - GED

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