Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Santiago

Biddeford,ME

Summary

Experienced with patient navigation and discharge planning. Extensive experience at Maine Health, adept at coordinating complex care and enhancing patient outcomes through effective communication and clinical assessment. Skilled in patient education and fostering partnerships, I excel in developing tailored care plans and managing interdisciplinary teams to ensure seamless healthcare delivery. CPR certified and committed to patient confidentiality.

Overview

12
12
years of professional experience

Work History

Nurse Navigator

Maine Health
06.2023 - Current
  • Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
  • Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
  • Scheduled appointments, educational meetings, and follow-ups for patients and family members.
  • Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
  • Facilitated timely access to care by coordinating appointments, tests, and procedures for patients across various healthcare systems.

RN Case Manager

Maine Health Maine Medical Center
06.2017 - 06.2023
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.

Hospice Registered Nurse Case Manager

Hospice of Southern Maine
01.2013 - 06.2017
  • Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
  • Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
  • Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
  • Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
  • Served as a liaison between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
  • Educated patients and families about illness progression, treatment options, and available resources for additional support.

Education

Nursing

University of New England
Westbrook
06-2002

Skills

  • Organizational skills
  • Patient education
  • Patient confidentiality
  • Clinical assessment
  • CPR certified

Timeline

Nurse Navigator

Maine Health
06.2023 - Current

RN Case Manager

Maine Health Maine Medical Center
06.2017 - 06.2023

Hospice Registered Nurse Case Manager

Hospice of Southern Maine
01.2013 - 06.2017

Nursing

University of New England

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Jennifer Santiago