Jennifer Santivanez
Camarillo,CA
Summary
Dedicated healthcare professional with 15+ years of experience in medical assisting, patient care coordination, surgical technology, and ambulatory care. Experienced in EPIC EMR, patient scheduling, referrals, insurance verification, EKGs, vaccine administration, provider support, and patient education. Recognized for leadership, staff training, exceptional patient service, and positive patient satisfaction outcomes. Proven ability to thrive in fast-paced clinical and hospital environments while delivering compassionate, high-quality patient care.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Medical Assistant
Community Memorial Hospital
06.2025 - Current
- Room patients and obtain vital signs, medical histories, and chief complaints.
- Perform EKGs and administer vaccines according to provider orders and clinical protocols.
- Assist physicians during examinations, treatments, and procedures.
- Schedule appointments, follow-up visits, diagnostic testing, and specialty referrals.
- Document patient information, medications, and visit details within EPIC EMR.
- Educate patients regarding treatment plans, medications, preventive care, and follow-up instructions.
- Coordinate communication between patients, providers, and ancillary departments to ensure continuity of care.
- Deliver exceptional patient-centered care in a fast-paced hospital environment.
Medical Assistant III
City of Hope
10.2024 - 06.2025
- Coordinated patient care, referrals, authorizations, and follow-up services for oncology and specialty care patients.
- Utilized EPIC to document patient information, manage provider workflows, and maintain accurate medical records.
- Assisted with onboarding and training new team members on workflows, policies, and EPIC processes.
- Served as a resource for colleagues by providing guidance and support on departmental procedures and best practices.
- Collaborated with multidisciplinary teams to support quality patient care and patient satisfaction initiatives.
- Recognized by patients and peers for professionalism, compassion, and exceptional service.
Medical Assistant Floater
Ventura Orthopedics
Oxnard, CA
01.2023 - 10.2024
- Supported multiple providers and specialty clinics.
- Managed referrals, authorizations, scheduling, and patient communications.
- Maintained accurate patient records utilizing EHR systems.
- Adapted quickly to changing clinic needs while maintaining productivity and service standards.
Medical Assistant / Office Representative
Dignity Health Medical Group
Camarillo, CA
07.2021 - 10.2022
- Coordinated patient appointments, referrals, and insurance verification.
- Assisted providers with clinical and administrative responsibilities.
- Maintained accurate documentation within EPIC and EHR systems.
- Recognized for professionalism and positive patient interactions.
Surgical Technician
Dr. Michael R. Schwartz
06.2020 - 07.2021
Surgical Technician
Channel Islands Surgery Center
09.2019 - 03.2020
Surgical Technician
DLV Vision
10.2018 - 09.2019
Mental Health Worker
Vista Del Mar Hospital
07.2014 - 08.2017
Medical Assistant
Planned Parenthood
04.2012 - 06.2014
Medical Assistant
Channel Islands OBGYN
09.2006 - 03.2012
Medical Assistant Intern
Oxnard Airport Urgent Care
06.2005 - 08.2006
Education
Surgical Technician Program
Simi Institute For Careers & Education
01-2018
High School Diploma -
Ventura Adult School
01-2016
Certified Medical Assistant -
Regional Occupational Program
01-2006
Certification
- CPR/BLS Certification – American Heart Association
Timeline
Medical Assistant
Community Memorial Hospital
06.2025 - Current
Medical Assistant III
City of Hope
10.2024 - 06.2025
Medical Assistant Floater
Ventura Orthopedics
01.2023 - 10.2024
Medical Assistant / Office Representative
Dignity Health Medical Group
07.2021 - 10.2022
Surgical Technician
Dr. Michael R. Schwartz
06.2020 - 07.2021
Surgical Technician
Channel Islands Surgery Center
09.2019 - 03.2020
Surgical Technician
DLV Vision
10.2018 - 09.2019
Mental Health Worker
Vista Del Mar Hospital
07.2014 - 08.2017
Medical Assistant
Planned Parenthood
04.2012 - 06.2014
Medical Assistant
Channel Islands OBGYN
09.2006 - 03.2012
Medical Assistant Intern
Oxnard Airport Urgent Care
06.2005 - 08.2006
Surgical Technician Program
Simi Institute For Careers & Education
High School Diploma -
Ventura Adult School
Certified Medical Assistant -
Regional Occupational Program