Jennifer Schlaefli
Everett,WA
Summary
With 12 years of experience in order fulfillment and customer service roles, I am a dedicated and professional individual. Throughout my career, I have consistently maintained high levels of productivity and accuracy. Seeking a Customer Service Representative position, I aim to leverage my expertise in efficient processing and customer resolution skills. As a results-oriented professional, I bring a diverse background in management and customer service, with a proven ability to conceptualize, plan, and manage successful business operations. Additionally, I have gained valuable experience in customer service within retail banking, parcel delivery service operations, and inventory management. Known for dedication, organization, strong communication skills, and attention to detail, I am confident in my ability to excel in this role.
Overview
21
21
years of professional experience
Work History
Fulfillment Lead
Smokey Point Productions
2017.07 - 2024.07
- Managed and executed the process of preparing, packaging, and distributing cannabis products in compliance with state regulations and company standards for quality and safety at Smokey Point Productions.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying and implementing solutions to improve workflow.
Trimmer, Processor, Packager
Fireline Cannabis
2016.03 - 2017.07
- Maintained precision in manicuring cannabis flower, ensuring product quality through meticulous trimming with scissors and hand techniques
- Coordinated the accurate weighing, labeling, and sealing of product packages, including the preparation of cannabis joints, to fulfill customer orders.
Barista - Customer Service
Smokey Point Bakery Café
2011.01 - 2011.09
- Provided exceptional customer service and crafted a variety of specialty coffee beverages with precision and efficiency, ensuring a memorable experience for patrons at Smokey Point Bakery Café.
Customer Care Sales Associate
Verizon
2007.10 - 2008.03
- Managed high-volume call center inquiries, averaging 55 calls daily, ensuring prompt resolution of billing and account issues while upholding strict confidentiality protocols
- Enhanced customer engagement by proactively offering tailored solutions for telephone, internet, and cable services.
Customer Service/Benefits Representative
Regence Blue Shield
2006.09 - 2007.07
- Delivered accurate medical benefit quotations and clarified claims processing procedures to employees and healthcare providers, ensuring a clear understanding of coverage details.
- Utilized effective communication skills to conduct thorough investigations and resolve diverse claims issues with customers and providers.
Telephone Banker
Washington Mutual Bank
2003.12 - 2006.03
- Addressed customer inquiries effectively, maintaining high service standards across an average of 150 daily calls while adeptly managing multiple computer systems
- Assisted with account management by providing balance information, facilitating new account openings, and resetting e-service passwords to enhance customer convenience and support product offerings.
- Verified customer identity using multi-factor authentication methods to prevent unauthorized access or fraudulent activity on accounts.
Education
GED -
Skagit Valley College
Mount Vernon, WASkills
- Shipping and Receiving
- Order Processing
- Attention to Detail
- Time Management
- Teamwork
- Call center experience
- Problem-solving skills
- Customer Support
- Problem Resolution
Timeline
Fulfillment Lead
Smokey Point Productions
2017.07 - 2024.07
Trimmer, Processor, Packager
Fireline Cannabis
2016.03 - 2017.07
Barista - Customer Service
Smokey Point Bakery Café
2011.01 - 2011.09
Customer Care Sales Associate
Verizon
2007.10 - 2008.03
Customer Service/Benefits Representative
Regence Blue Shield
2006.09 - 2007.07
Telephone Banker
Washington Mutual Bank
2003.12 - 2006.03
GED -
Skagit Valley College
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