Jennifer Schmalenberger
Downingtown,PA - Pennsylvania
Overview
16
16
years of professional experience
Work History
Head of Business Development & Care Management
Seniors Helping Seniors Of Southeastern PA
08.2013 - Current
- Implemented sales strategies, leading to increased market share and overall growth.
- Developed comprehensive marketing plans that increased brand awareness, driving higher sales numbers.
- Managed cross-functional teams to drive successful project completion and achieve organizational goals.
- Mentored junior team members, fostering their professional growth and skill development.
- Strengthened client relationships through consistent communication and timely resolution of issues.
- Analyzed competitor activities to identify potential threats or opportunities within the marketplace.
- Spearheaded customer acquisition strategies, successfully onboarding numerous new clients.
- •Review the care plan for each client and ensure the delivery of the services documented within the care plan.
- •Maintain contact with family where and when it is appropriate.
- Supervise daily operations of scheduler(s)
- Provide expertise in making schedule changes to meet specific client needs and to assure assignments are filled,
- Maintain integrity of each Individualized Receiver Service Plan
- Accurate documentation required in electronic and paper records.
- Coach or train as needed to ensure proper technique and interventions are implemented
Early Intervention Case Mgr
Chester County Intermediate Unit
01.2008 - 07.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Bachelor of Science - Social Work
St Francis University
Loretto, PA05.1997
Skills
- Relationship Management
- Customer Acquisition
- Pricing strategy
- Partnership Development
- Customer Satisfaction
- Team Leadership
- Decision-Making
- Training and mentoring
- Business development and planning
- Customer Relationship Management
- Training and Development
- Revenue and profit maximization
- Market Research
Timeline
Head of Business Development & Care Management
Seniors Helping Seniors Of Southeastern PA
08.2013 - Current
Early Intervention Case Mgr
Chester County Intermediate Unit
01.2008 - 07.2013
Bachelor of Science - Social Work
St Francis University