Jennifer Schroeder
Owatonna,Minnesota
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Federated Mutual Insurance
Owatonna, MN
08.2023 - 06.2025
- Delivered timely, exceptional customer service in a high-pressure call center environment.
- Facilitated quick and efficient interactions with customers to enhance satisfaction.
- Assisted customers in navigating our online portal and provided troubleshooting support.
- Utilized multiple computer programs and screens simultaneously for effective task management.
- Directed calls to appropriate staff members to optimize workflow and resolution speed.
Phlebotomist
Mayo Clinic Health System - Owatonna
Owatonna, MN
08.2022 - 08.2023
- Followed all safety protocols when handling hazardous materials.
- Provided excellent customer service while interacting with patients.
- Ensured compliance with federal regulations governing laboratory procedures.
- Adhered to HIPAA guidelines regarding patient privacy.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Identified patients using proper procedures prior to specimen collection.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Performed ECG's.
Desk Operation Specialist
Mayo Clinic - Rochester
Rochester, MN
09.2017 - 08.2022
- Trained as a Super-User for Mayo's EPIC implementation.
- Prepared reference material as it related to the EPIC 'go live' for desk leadership in the Laboratory Department.
- Trained and mentored co-workers for EPIC implementation.
- Scheduled appointments, oversaw check-ins, and resolved patient concerns in high-volume practice.
- Collaborated with other departments to ensure smooth day-to-day functioning of the front desk.
- I resolved customer complaints quickly and professionally.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Ordered desk supplies as needed for our four separate Lab Medicine desks.
- I supplied cross coverage to our lab locations.
Phlebotomist
Mayo Clinic - Rochester
Rochester, MN
- Performed phlebotomy duties in a fast paced outpatient laboratory.
- Performed sweat chloride collections, as well as porta cath blood draws.
- Collaborated with laboratory personnel to resolve specimen issues.
- Assisted in the training of new phlebotomists.
- Monitored inventory levels of supplies used in phlebotomy services.
- Ordered supplies for three departments based on patient demand.
Education
Medical Terminology
Mayo Clinic Education And Career Development
Rochester, MN05-2008
Trained As A Super User For EPIC
Mayo Clinic
Rochester, MNSkills
- I am highly trainable with an eagerness to learn
- I work well independently and in a team setting, with minimal supervision
- I enjoy multitasking, all while staying organized and pleasant
- Office equipment proficiency
- I provide strong customer relationship management
- I enjoy team collaboration
Timeline
Customer Service Representative
Federated Mutual Insurance
08.2023 - 06.2025
Phlebotomist
Mayo Clinic Health System - Owatonna
08.2022 - 08.2023
Desk Operation Specialist
Mayo Clinic - Rochester
09.2017 - 08.2022
Phlebotomist
Mayo Clinic - Rochester
Medical Terminology
Mayo Clinic Education And Career Development
Trained As A Super User For EPIC
Mayo Clinic