Jennifer Schroeder
Gilbert,AZ
Summary
Relationship-driven professional with over 25 years of experience in warranty administration, customer service, operations, project coordination, and construction support. Proven ability to build lasting customer relationships, coordinate cross-functional teams, resolve complex issues, and streamline processes while delivering exceptional customer experiences.
Overview
27
27
years of professional experience
Work History
Warranty Specialist
Shea Homes
03.2020 - 11.2026
- Managed homeowner warranty requests from initial contact to resolution, ensuring timely and satisfactory outcomes.
- Coordinated repairs among homeowners, vendors, and construction teams, facilitating effective communication and project execution.
- Maintained warranty documentation while delivering exceptional customer service, enhancing client satisfaction.
Sales Center Coordinator
Shea Homes
11.2025 - 07.2026
- Coordinated daily sales center operations and streamlined administrative functions.
- Supported sales consultants and leadership by facilitating effective customer communications.
- Maintained comprehensive documentation throughout the sales process to ensure clarity and consistency.
Operations Support
Sports Station
07.2020 - 06.2021
- Coordinated daily operations and scheduling to enhance customer service.
Field Manager
Shea Homes
02.2020 - 07.2020
- Supervised daily operations on construction sites for residential projects.
- Coordinated field operations and managed subcontractor activities to ensure project adherence to quality standards.
- Managed scheduling for labor and material deliveries to ensure efficiency.
- Coordinated communication between subcontractors and project managers.
- Conducted quality inspections and facilitated homeowner walkthroughs to verify project completion and client satisfaction.
Project Coordinator
Greencraft Interiors
09.2019 - 02.2020
- Coordinated project schedules, vendors, and customer communications.
- Take incoming calls from builders, vendors, homeowners and field personnel and assist with questions and concerns; will determine the nature of the repair and the best course of action to take.
- Schedule service requests and work orders with builders and follow through to completion.
- Maintain professional working relationships with builders, subcontractors, and vendors.
- Order product and create job work orders.
- Layout loading for all cabinet and blinds options: add all options that apply to the lot found on the start orders.
- Schedule techs to complete service orders.
- Managed and ordered all damaged and missing parts.
- Check final orders for all upcoming lots and process lot order packets.
- Process quality assurance walks sent in from our field supervisor daily.
- Basic clerical work: excel, word, outlook, answer phones, and builder programs: Hyphen Solution, E-file, CSME, builder one and various builder websites.
- Warranty: communicate with builders are homeowners to assure warranty orders are completed in a timely manor. Place part orders, scheduling and follow up with builders and homeowners.
Project Coordinator
Adolfson & Peterson Construction
12.2018 - 08.2019
- Supported commercial construction projects and documentation.
- Provide support to the project team throughout a project to ensure timely and quality results.
- Generate letters, reports, change orders, forms, and other materials as required.
- Prepare subcontracts and/or project work authorizations: purchase orders and purchase agreements.
- Maintain and distribute contract and subcontractor lists.
- Prepare, file, and record owner and subcontractor change orders.
- Coordinate job close-out documentation, records, and correspondences.
- File and maintain job and office records.
- Manage subcontractor document compliance including document tracking.
- Provide support to accounting team members in checking, entering, and filing subcontractor contracts and changing orders for all companies.
- Maintain contract documents including owner contracts and change orders to ensure timely recording in Prolog, Spectrum, and Textura.
- Answer incoming calls, distribute company mail.
Customer Service Manager
Aztec Lighting
03.2014 - 11.2018
- Manage the Customer Service Department.
- Managed Incoming calls from superintendents from fifty different builders.
- Manage four Customer Service Reps: who handle different builder accounts. Problem solve, answer phones, handle customer complaints, and process time management. Communicating with superintendents, homeowners, and warranty reps. Data entry for repairs, homeowner appointments.
- Warranty: Managed all warranty for all builders 50+ associated with Aztec Lighting. Scheduling, answering questions, and problem solving and working directly with homeowners and warranty reps for various builders.
- Options Coordinator: Read through starts, and select the options that pertain to our company, and enter the options into the systems to be ordered for that job.
- Accounting and billing issues.
- Basic clerical work: excel, word, outlook, filing, answer phones, and builder programs: Hyphen Solution, E-file, CSME and various builder websites.
Insurance Professional
QBE North America
04.2010 - 03.2014
- Process insurance tracking for mortgage lenders for condos and apartments such as Bank of America, Wells Fargo and other mortgage companies.
- Worked in multiple queues daily. Contacting insurance companies to request insurance documents.
- Entered policy information received from insurance companies to keep the mortgage companies up to date. If insurance was not up to date, we were required to obtain current insurance information.
Customer Service / Insurance Auditor
Coast to Coast Auto Glass
03.2009 - 04.2010
- Received incoming calls for auto glass replacement.
- Call volume 500 plus calls a day.
- Made outgoing calls for upcoming appointments for next day service.
- Contacted insurance companies and lynx services to confirm insurance.
- Scheduled services and verified insurance claims.
Office Manager/Customer Service/Field Tech
Aztec Lighting
07.1999 - 03.2009
- Handled all scheduling for products to be shipped out to new homes, and custom builders. Download starts, and e-mails on Project Point/Buzzsaw, Pro.com, Tousa, Hyphen Solutions, and other computer systems.
- Customer Service: I worked with 13 accounts which have anywhere from 2 to 30 subdivisions per account daily. Communicating with superintendents, homeowners, and warranty reps. Data entry for repairs, homeowner appointments, and do problem solving.
- Warranty: Scheduling, answering questions, and problem solving for homeowners.
- Options Coordinator: Read through starts, and select the options that pertain to our company, and enter the options into the systems to be ordered for that particular job.
- Management: I ran the Prescott Valley shop for 3 years: scheduling, warranty, orders, customer service, deliveries, and installs.
- Worked with all builders in the area, such as Custom Builders, regular accounts, inside sales, and outside sales. Customer service, billing, scheduling, options, warranty, deliveries, installing lights, and kept track of inventory. All accounting and billing issues.
- Basic clerical work: excel, word, outlook, filing, answer phones, and builder programs.
Education
Some College (No Degree) - Business Management
Everest College
Phoenix, AZSkills
- Warranty Process
- Warranty administration
- Project management
- Project scheduling
- Vendor coordination
- Quality Assurance
- Stakeholder engagement
- Issue resolution
- Client relations
- Microsoft Office
- Communication
Timeline
Sales Center Coordinator
Shea Homes
11.2025 - 07.2026
Operations Support
Sports Station
07.2020 - 06.2021
Warranty Specialist
Shea Homes
03.2020 - 11.2026
Field Manager
Shea Homes
02.2020 - 07.2020
Project Coordinator
Greencraft Interiors
09.2019 - 02.2020
Project Coordinator
Adolfson & Peterson Construction
12.2018 - 08.2019
Customer Service Manager
Aztec Lighting
03.2014 - 11.2018
Insurance Professional
QBE North America
04.2010 - 03.2014
Customer Service / Insurance Auditor
Coast to Coast Auto Glass
03.2009 - 04.2010
Office Manager/Customer Service/Field Tech
Aztec Lighting
07.1999 - 03.2009
Some College (No Degree) - Business Management
Everest College