Jennifer Schultz
Menomonee Falls,Wisconsin
Summary
Patient Customer Experience Executive with more than 10 years of success increasing customer loyalty while growing cross-functional teams. Effective change leader that has assisted both team members and customers in realizing their goals. Articulate communicator that is comfortable working with C-level executives, technical experts and entry-level contributors.
Overview
17
17
years of professional experience
Work History
Vice President of Customer Experience
Procurement Partners
Brookfield, Wisconsin
01.2022 - Current
- Consolidated data from seven platforms and three business units into a single sales, support and service system as our company migrated to Salesforce.
- Offered direction and gave constructive feedback to motivate team members.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores.
Vice President of Marketing & Customer Experience
Procurement Partners
Brookfield, WI
01.2018 - 01.2022
- Managed support, implementations and operations teams as company continued to grow between 50 and 200% annually.
- Served as company's primary product manager, providing product guidance and project management on our core product as well as multiple custom projects.
- Managed core marketing functions including successful launch of annual user group conference.
Vice President of Operations
Procurement Partners
Brookfield, WI
03.2014 - 01.2018
- Built and managed operations teams that would onboard and support company's growing number of customers and partners.
- Worked closely with development team to define enhancements to our platform to meet changing needs of our customers.
Director of Marketing and Customer Support
Procurement Partners
Brookfield, WI
01.2012 - 03.2014
- Owned all business operations functions including account management, marketing and customer implementations.
- Was responsible for managing implementation and support of over 30 new customers in just 2 years.
Senior Business Analyst
US Foodservice
Rosemont, IL
09.2009 - 01.2012
- Managed RFP and implementation of Oracle CRM on Demand
- Supported and trained system that was used by over 3000 users across multiple teams across company
Marketing Communications Manager
Direct Supply, Inc - DSSI
Milwaukee, WI
05.2003 - 07.2007
- Managed team of marketing specialists in delivering effective marketing materials for both existing customers and prospects
- Oversaw annual customer conference including development of educational sessions, networking and recreational activities
Education
Bachelor of Arts - Graphic Design
Mount Mary University
Milwaukee, WICertificate - Business Communicaitons
Mount Mary University
Milwaukee, WIMBA - Marketing
University of Wisconsin - Whitewater
Whitewater, WISkills
- Change leader
- Salesforce administrator
- Agile development management
- Adobe Creative Suite
Timeline
Vice President of Customer Experience
Procurement Partners
01.2022 - Current
Vice President of Marketing & Customer Experience
Procurement Partners
01.2018 - 01.2022
Vice President of Operations
Procurement Partners
03.2014 - 01.2018
Director of Marketing and Customer Support
Procurement Partners
01.2012 - 03.2014
Senior Business Analyst
US Foodservice
09.2009 - 01.2012
Marketing Communications Manager
Direct Supply, Inc - DSSI
05.2003 - 07.2007
Bachelor of Arts - Graphic Design
Mount Mary University
Certificate - Business Communicaitons
Mount Mary University
MBA - Marketing
University of Wisconsin - Whitewater