Jennifer Seck
Customer Service
YOUNGSTOWN,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
13
13
years of professional experience
Work History
Core Customer Care Consultant
PNC Bank
05.2022 - 02.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
Customer Service Associate/Sales
InfoCision
04.2013 - 05.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
GED -
Mahoning County Career And Technical Center
Canfield, OH09.2005
Skills
- Workload Planning
- Contact Management Systems
- Effective Multitasking
- Information Extraction
- Problem-Solving Strengths
- Sales Expertise
- B2B Sales
- Prospecting Skills
- Market Research
- Product Merchandising and Distribution
- Inside and Outside Sales
- Post-Sales Support
- Product and Service Knowledge
- Customer Retention Abilities
- Retention Strategies
- Client Development and Retention
- Converting Leads
- Consultative Selling Techniques
- Customer Relations
- Online Chat
- Google Docs
- Microsoft Access
- Customer Care
- Core Solutions Care Enterprise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Core Customer Care Consultant
PNC Bank
05.2022 - 02.2023
Customer Service Associate/Sales
InfoCision
04.2013 - 05.2022
GED -
Mahoning County Career And Technical Center
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