Angel Perez
Philadelphia ,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
United Healthcare Group
06.2021 - 09.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
Personal Assistant
Private Employer
03.2018 - 06.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
Education
High School Diploma -
Academy At Palumbo
Philadelphia, PANo Degree - Accounting
University of Pennsylvania
Philadelphia, PASkills
- Customer Relations
- Information Updates
- Data Evaluation
- Workload Planning
- Control of Expenses
- Business Correspondence
- Greet Guests
- Time Management
- Event Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Care Representative
United Healthcare Group
06.2021 - 09.2023
Personal Assistant
Private Employer
03.2018 - 06.2021
High School Diploma -
Academy At Palumbo
No Degree - Accounting
University of Pennsylvania