Angel Perez
United Healthcare Group
Philadelphia ,PA
6
years of professional experience
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Work History
Customer Care Representative
2 Years 3 Months- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
Personal Assistant
3 Years 3 Months- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
Education
High School Diploma
No Degree - Accounting
Skills
Customer Relations
Information Updates
Data Evaluation
Workload Planning
Control of Expenses
Business Correspondence
Greet Guests
Time Management
Event Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Care Representative
United Healthcare Group
06.2021 - 09.2023Read More
Personal Assistant
Private Employer
03.2018 - 06.2021Read More
Academy At Palumbo
High School Diploma
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University of Pennsylvania
No Degree from Accounting
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