Jennifer Segarra
Newark,NJ
Summary
Dedicated professional with strong customer service abilities. Recognized for effective communication and multitasking skills, ensuring seamless office operations and enhanced team collaboration.
Overview
6
6
years of professional experience
Work History
Secretary's Assistant
Janeth Chalaco
Newark, New Jersey
11.2022 - 12.2025
- Pleasantly welcomed customers, answered phone calls, and maintained front reception desk.
- Maintained office supplies inventory and ordered necessary items proactively.
- Provided excellent customer service by responding to inquiries promptly.
- Supported team members with administrative tasks during peak periods.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Secretary
Hugo Francisco Jimenez
Loja
05.2021 - 09.2022
- Managed daily correspondence and communication for office operations.
- Scheduled appointments and maintained organized calendars for staff members.
- Prepared documents and reports, ensuring accuracy and clarity in presentation.
- Coordinated office supply inventory, ordering materials as needed for efficiency.
- Provided support to team members by handling routine administrative tasks efficiently.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
Assistant Manager
Enrri Segarra
Loja, Ecuador
04.2020 - 05.2021
- Coordinated daily operations to enhance team productivity and service quality.
- Developed training materials to support onboarding of new employees.
- Implemented customer feedback systems to improve service delivery.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Bachelor of Science - Educational Psychology And Guidance
University Nacional De Loja
Loja, Ecuador 03-2022
Skills
- Office administration
- Customer service
- Calendar management
- Document preparation
- Inventory management
- Communication skills
- Team collaboration
- Writing and editing
- Adaptability
- Multitasking and time management
- Customer relations and communications
Timeline
Secretary's Assistant
Janeth Chalaco
11.2022 - 12.2025
Secretary
Hugo Francisco Jimenez
05.2021 - 09.2022
Assistant Manager
Enrri Segarra
04.2020 - 05.2021
Bachelor of Science - Educational Psychology And Guidance
University Nacional De Loja