Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Segura

Marathon,FL

Summary

My name is Jennifer Segura, I am 21 years old currently pursing two completely different degrees. I am an extreme hard worker currently in two jobs with two kids of education. I am someone who loves to be moving and getting things crossed off the lists, I am an extreme hard worker and willing to take up any challenge thrown my way. Always with a positive perspective.

Overview

9
9
years of professional experience

Work History

BAKER

SWEET SAVANNAH'S
02.2023 - Current
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Operated cash registers and processed payments accurately.
  • Cleaned and maintained kitchen equipment and oven.

EDUCATOR/Lead Inventory Specialist

MARATHON TURTLE HOSPITAL
02.2020 - Current
  • Teaching the public from all ages about the importance of sea turtle and marine conservation.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Greeted and directed guests, made reservations both in person and over the phone.
  • Created a simple and fresh environment to help with customer service as well as smooth work flow.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

CUSTOMER SERVICE ASSISTANT

CAUSEWAY PIZZA
05.2017 - 04.2020
  • Maintained clean and organized work environment to maintain customer safety.
  • Assisted with taking orders, answering phone calls, and table service.
  • Maintained a clean eating environment as a busser.
  • Followed all safety regulations while handling food prep and making orders.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.


PHOTO TECHNICIAN

AQUARIUM ENCOUNTERS
05.2019 - 08.2019
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Utilized [Software]to perform photo editing, retouching and restoration.
  • Converted motionless photographs and motion picture film to CDs and DVDs.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.

HOSTESS/SERVER/BUSSER

Sunset Grille & Raw Bar
04.2015 - 04.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

No Degree - MARINE BIOLOGY

FLORIDA INTERNATIONAL UNIVERSITY
11200 SW 8th St, Miami, FL 33199
05.2025

CULINARY ARTS CERTIFICATE - CULINARY ARTS

FLORIDA TECHNICAL COLLEGE
20505 S Dixie Hwy, Miami, FL 33189
04.2024

Skills

  • CPR/FIRST AID CERTIFIED
  • MICROSOFT CERTFIED
  • FOOD HANDLERS SAFETY CERTFIED
  • BILINGUAL
  • GREAT COMMUNICATION
  • CAN WORK GREAT UNDER PRESSURE
  • WILL TAKE ON ANY CHALLENGE WITH A POSITIVE ATTITUDE

Timeline

BAKER

SWEET SAVANNAH'S
02.2023 - Current

EDUCATOR/Lead Inventory Specialist

MARATHON TURTLE HOSPITAL
02.2020 - Current

PHOTO TECHNICIAN

AQUARIUM ENCOUNTERS
05.2019 - 08.2019

CUSTOMER SERVICE ASSISTANT

CAUSEWAY PIZZA
05.2017 - 04.2020

HOSTESS/SERVER/BUSSER

Sunset Grille & Raw Bar
04.2015 - 04.2019

No Degree - MARINE BIOLOGY

FLORIDA INTERNATIONAL UNIVERSITY

CULINARY ARTS CERTIFICATE - CULINARY ARTS

FLORIDA TECHNICAL COLLEGE

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