Open To Work
Rubi Ramos Cruz
Orange,USA
Summary
Dynamic and versatile professional with a robust background in customer service, IT engineering, event planning, and administrative support. Expertise in effective communication, multitasking, and time management across diverse roles. Proven track record in addressing customer inquiries, resolving technical challenges, and coordinating successful events. Bilingual in English and Spanish, equipped with strong problem-solving skills and a steadfast commitment to delivering high-quality service while maintaining organizational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Baker
Lala’s Sweet Creations
08.2022
- Prepared and baked a variety of desserts including cakes, cupcakes, cake pops, and chocolate-covered treats, ensuring consistent quality and presentation.
- Collaborated with clients to design custom menus tailored to specific themes, occasions, and customer preferences.
- Assisted with decorating and packaging desserts to match event aesthetics and enhance customer satisfaction.
- Maintained a clean and organized kitchen workspace, adhering to food safety and sanitation standards.
- Occasional
Event Staff
Event Magic
07.2024 - Current
- Prepare event linens by washing, folding, ironing, and organizing inventory for outgoing orders.
- Manage stock organization within the linen department to ensure efficiency and accuracy in order fulfillment.
- Assist in assembling and packing linen orders for upcoming events, ensuring quality standards and client specifications are met.
- Maintain cleanliness and orderliness of the linen department and surrounding warehouse areas.
- Support team operations with time-sensitive tasks in a fast-paced event production environment.
- Seasonal
Customer Service Associate
Walgreens
08.2022 - 12.2023
- Using basic math skills while handling money in the cash register
- Customer service to merchandising
- Store Inventory
- Maintaining store signage and displays
IT Intern
Cobaltic
08.2020 - 05.2023
- Provided technical support by addressing user inquiries related to computer software and hardware, troubleshooting and resolving issues to maintain system functionality.
- Installed, configured, and repaired hardware and software, ensuring optimal performance for end-users.
- Assembled PCs and prepared equipment for deployment, including inspecting and testing devices for operational readiness.
- Evaluated software and hardware for potential upgrades or improvements, contributing to the enhancement of company systems.
- Prepared equipment for deployment, including inspecting and testing devices for operational readiness.
- Assisted in robotics projects, learning and applying Python to build and program functional robots, and assembled PCs.
Cashier & Cook
Food Truck
05.2019 - 07.2020
- Using basic math skills while handling money.
- Multitask serving food, taking orders, and cooking.
- Receiving customers with a smile.
- Be bilingual to speak with both Spanish and English speakers.
- Translating a customer's request to my owners
Receptionist Internship
California Bank of Commerce
11.2019 - 03.2020
- Operate telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
- Greet persons entering establishments, determine the nature and purpose of the visit and direct or escort them to specific destinations.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Schedule appointments and maintain and update appointment calendars.
- Take orders for merchandise or materials and send them to the proper department to be filled.
- Schedule space or equipment for special programs and prepare lists of participants.
- Perform duties, such as taking care of plants or straightening magazines to maintain the lobby or reception area.
Admission Intern
Cristo Rey De La Salle East Bay
08.2019 - 11.2019
- Represented the school by visiting local middle schools to promote programs, admissions opportunities, and events to prospective students and families.
- Organized and hosted open house events, managing logistics and providing information sessions for prospective students and their families.
- Maintained regular communication with families, students, and schools regarding the admissions process, application statuses, and required documentation.
- Facilitated shadow days by pairing prospective students with current high school students to provide an authentic experience of campus life.
- Supported the admissions team with event planning, application processing, and maintaining accurate records to ensure a seamless enrollment process.
- Fostered a welcoming environment during all interactions, contributing to the positive reputation of the school in the community.
Education
College - Undeclared, English
Chapman University
Orange, CA05-2027
Skills
- Customer Service
- Communication Skills
- Organization Skills
- Attention to Detail
- Event Planning
- Mathematical Skills
- Teamwork and Collaboration
- Technical Skills
- Problem - Solving
- Multitasking
- Merchandising
- Time Management
- Financial Responsibility & Cash Handling
- Administrative Skills
- Bilingual (Spanish & English)
- First Aid, CPR, & AED Certified
- Food safety and sanitation
Timeline
Event Staff
Event Magic
07.2024 - Current
Baker
Lala’s Sweet Creations
08.2022
Customer Service Associate
Walgreens
08.2022 - 12.2023
IT Intern
Cobaltic
08.2020 - 05.2023
Receptionist Internship
California Bank of Commerce
11.2019 - 03.2020
Admission Intern
Cristo Rey De La Salle East Bay
08.2019 - 11.2019
Cashier & Cook
Food Truck
05.2019 - 07.2020
College - Undeclared, English
Chapman University
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