Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Seibel

Grand Mound

Summary

Dynamic Service Coordinator at Renewal by Andersen with a proven track record in client advocacy and accurate recordkeeping. Enhanced customer satisfaction through efficient service logistics and effective communication. Skilled in multitasking and service monitoring, consistently achieving high response rates and fostering strong client relationships.

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

26
26
years of professional experience

Work History

Service Coordinator

Renewal by Andersen
03.2024 - Current
  • Coordinated scheduling and logistics for service delivery to ensure timely support.
  • Assisted in managing service requests, enhancing response times and customer satisfaction.
  • Maintained accurate records of service interactions and resolutions for efficient tracking.
  • Supported team members with administrative tasks to streamline operations and communication.
  • Monitored inventory levels of service materials, ensuring availability for operations without delays.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.

Territory Manager

Johnstone Supply
01.2014 - 03.2024
  • Developed and maintained strong client relationships to drive territory growth.
  • Conducted market analysis to identify opportunities for sales expansion.
  • Collaborated with cross-functional teams to enhance product visibility and distribution.
  • Executed promotional strategies that aligned with regional marketing initiatives.
  • Utilized CRM software to track customer interactions and manage sales pipeline effectively.
  • Analyzed sales data to refine approaches and improve overall performance in the territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.

Counter Salesperson

Johnstone Supply
01.2002 - 01.2014
  • Managed customer transactions efficiently and accurately, enhancing service speed and satisfaction.
  • Provided product information and recommendations, improving customer knowledge and sales conversions.
  • Trained new staff on sales techniques and system usage, fostering team development and consistency in service delivery.
  • Implemented inventory management practices, reducing stock discrepancies and ensuring product availability.
  • Resolved customer complaints swiftly, maintaining positive relationships and loyalty through effective communication.
  • Collaborated with team members to streamline checkout processes, improving operational efficiency during peak hours.
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.

Warranty Administrator/Office Administrative Assistant

Johnstone Supply
02.2000 - 01.2002
  • Managed warranty claims processing to ensure compliance with company policies and customer satisfaction.
  • Coordinated communication between customers, vendors, and service technicians to resolve warranty issues efficiently.
  • Analyzed warranty data to identify trends, improving claim processing accuracy and reducing turnaround times.
  • Developed training materials for new hires on warranty procedures and software systems to enhance team performance.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Associate of Arts -

Scott Community College
Bettendorf, IA
05-2001

High School Diploma -

Pleasant Valley High School
Riverdale, IA
05-1999

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Service monitoring and evaluation
  • Customer expectation management
  • Multitasking Abilities

Timeline

Service Coordinator

Renewal by Andersen
03.2024 - Current

Territory Manager

Johnstone Supply
01.2014 - 03.2024

Counter Salesperson

Johnstone Supply
01.2002 - 01.2014

Warranty Administrator/Office Administrative Assistant

Johnstone Supply
02.2000 - 01.2002

Associate of Arts -

Scott Community College

High School Diploma -

Pleasant Valley High School

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