Jennifer Selinger
Data Entry Analyst
Monongahela,PA
Summary
Proficient in Microsoft Office with a proven track record of meeting quality and efficiency and maintaining a 98% quality rate. Highly organized analyst with 9 years of experience in managing complex data entry projects mostly in card fraud operations and claims.
Overview
9
9
years of professional experience
Work History
Card Fraud Operations Team Lead
Citizens Bank
Pittsburgh
09.2018 - Current
- Reviews 150-300 customer cases on average daily and prevents the bank in losses during investigation of fraud, disputes, customers falling for scams, filing claims, also helping train new hires and assist colleagues daily as Team Lead
- My responsibilities inbound calls, making outbound calls when working back office queues and reports in efforts to prevent fraud and verify valid transactions on credit cards and debit cards.
Chargeback Analyst-Contract
US Bancorp
Pittsburgh
04.2018 - 09.2018
- Evaluated on average between 80 to 150 disputes daily
- These disputes arose when a merchant disputes a chargeback
- Working with financial institutions to get documentation or proof that the complainant made a purchase or if the charge is fraudulent
- After assessment, the dispute is processed, declined or fraud reported
Detection and investigating analyst Sr-Contract
PNC Financial Services Group
Pittsburgh
07.2017 - 10.2017
- Contract temp position
- Took on average 60-100 Inbound calls daily, filed debit and credit card claims
- Credit/Debit card orders for lost, stolen or compromised cards, updating customer address, phone and email to ensure accurate contact info.
- Checking, Savings, Credit card account assistance, data entry, credit and debit inputs
- Assist colleagues by following procedure and protocol guidelines and help with daily tasks
- Helping internal and external customers
Customer Service Associate II
Dollar Bank
Pittsburgh
11.2015 - 06.2017
- Inbound call center
- Inbound Debit and credit card fraud, filing claims and merchant disputes, faxing claim paperwork to branches when requested, assist in Credit card payments
- Credit card insurance forms, opting in and out.
- Manually processing credit card payments and making sure they are applied correctly.
- Training new hires and assist colleagues when needed
Education
Associates Degree of Arts in Information Technology in Information Technology - undefined
University Of Phoenix – Online
02.2007 - 4 2009
High School Diploma - undefined
California Area High School
06.1989 - 6 1993
Skills
Data Entry
Microsoft Office
Attention to detail
Team Building
Operating Systems
Human Resources
AML
Timeline
Card Fraud Operations Team Lead
Citizens Bank
09.2018 - Current
Chargeback Analyst-Contract
US Bancorp
04.2018 - 09.2018
Detection and investigating analyst Sr-Contract
PNC Financial Services Group
07.2017 - 10.2017
Customer Service Associate II
Dollar Bank
11.2015 - 06.2017
Associates Degree of Arts in Information Technology in Information Technology - undefined
University Of Phoenix – Online
02.2007 - 4 2009
High School Diploma - undefined
California Area High School
06.1989 - 6 1993