Jennifer Servant
La Vista,NE
Summary
Highly skilled Service Specialist with background in customer support and service management. Demonstrate strong communication skills, problem-solving abilities, and knowledge of industry best practices. Notable for enhancing customer satisfaction levels and improving operational efficiency in previous roles. High level of competence in handling complex tasks, delivering quality results, and contributing positively to team environments.
Overview
14
14
years of professional experience
Work History
Voluntary Service SPECIALIST
Department of Veterans Affairs: Center for Development & Civic Engagement (CDCE)
05.2022 - Current
- Executed staff-level assistance across all development aspects, ensuring efficiency
- Executed technical reviews of eligibility, classifications, and standards for volunteer applicants
- Manages documentation processes for local and national committee stakeholders
- Conducted extensive analysis of VHA Directives and ensured adherence to policies, procedures, rules & regulations
- Coordinated daily with community agencies and VA personnel to strategize industry standards at outreach events.
- Planned and developed position classification management for candidates within Nebraska Western Iowa Healthcare System (NWIHCS)
- Computed timekeeper data for CDCE staff engaged in human resource tasks
- Oversaw fiscal responsibility for donations, adhering to timely and exact data entry
- Ensures compliance with VA Directives alongside the Personal Identity Verification Office
- Guides on policies and procedures in alignment with organizational values
- Facilitated communication between HR, interdepartmental teams, and external representatives for strategic planning
- Proficient in preparing and maintaining fiscal files compliant with The Joint Commission's guidelines
- Acted as trusted team lead on special community projects and events
- Enhanced VA program affiliations across multiple administrations
- Ensured alignment with facility's strategic plans through effective decision making
- Coordinate VISN-wide and national events as key host and sponsor
- Created detailed reports on data analysis findings for senior management review.
- Identified areas where existing processes needed improvement and developed strategies to address them.
- Prepared presentations illustrating data analysis results for internal stakeholders.
- Assisted users with troubleshooting issues related to accessing or manipulating data within the system.
- Responded promptly to requests from customers seeking technical advice or assistance with using the system.
- Recommended changes in policies and procedures based on analysis of collected data points.
- Worked with users and support teams to troubleshoot reported problems.
- Prepared reports by collecting, analyzing and summarizing research information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Coordinated company events with venues and advised staff of pertinent details.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled space or equipment for special programs, meetings and conferences.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Voluntary Service Assistant
Department of Veterans Affairs: Voluntary Services (Now CDCE)
07.2020 - 05.2022
- Advising CDCE Chief Voluntary Officer and senior leadership on strategic matters
- Cultivated effective working relationships with coworkers, volunteers, and external customers
- Maintained valuable communications with agencies for the CDCE Office
- Compile needed materials for local and national representatives
- Provided precise information for service performance reports
- Maintained accurate records of volunteer activities
- Ensured timely registration of donations according to specified guidelines
- Manage inventory for misplaced items within the facility
- Facilitated efficient distribution of required IDs to volunteers
- Central figure in executing Home of the Brave project plans
- Coordinate biannual Baby Showers in partnership with Women’s Health for Veteran women
- Supported CDCE Voluntary Services Officer with development, coordination, and management tasks
- Contribute to initiating and executing programs to meet facility requirements
- Facilitated development of programs that attract volunteers and financial resources
- Enhances stakeholder collaboration for strengthening overall organizational goals
Patient Service Representative
Catholic Health Initiatives (CHI)
08.2019 - 07.2020
- Delivered exceptional service in a high-pressure setting
- Utilized nationwide databases to monitor data
- Greeted and checked in a variety of patients
- Ensured all activities met Health Insurance Portability and Accountability Act (HIPAA) standards
- Utilized MS Office suite to generate medical documentation
- Enhanced collaboration among healthcare providers to streamline patient care processes
- Complies with policies and medical requirements while securing patient insurance data
- Handles personally identifiable information with precision
- Adapted swiftly to evolving policies, guidelines, and medical needs
Computer Lab Teacher
Wylie Independent School District
08.2018 - 05.2019
- Balanced fast-paced teaching with patient supervision of 180 students spread over 8 classes
- Generated, implemented, and tracked educational frameworks for a large student body using MS Office
- Presented basic concepts of computing, typing techniques, and cybersecurity in both spoken and written formats
- Collaborated with educators to ensure daily oversight of students
- Safeguarded sensitive information following set guidelines
- Delivered presentations on fundamental computer skills
Teacher’s Aide
Leavenworth Independent Schools
08.2015 - 05.2017
- Strengthened classroom instruction methods for students
- Managed class activities during teacher’s unavailability
- Delivered verbal communication effectively
- Assisted in planning academic initiatives with educators
Licensed Cosmetologist
Great Clips
11.2014 - 06.2015
- Maintained high performance and service quality in high-pressure situations
- Utilized MS Excel to monitor service details accurately
- Excelled in various hair cutting techniques
- Maintained direct client engagement to guarantee contentment
Key Spouse Mentor/Treasurer
Detachment 1, 1st Air Force Base
, Canada
11.2010 - 06.2014
- Company Overview: Winnipeg, Canada
- Mentored new personnel in handling queries from junior families proficiently
- Served as board member at Canadian Military Family and Readiness Center
- Enhanced community cohesion through effective interpersonal communication.
- Citizens in the Winnipeg area
- Facilitated community outreach initiatives during event management
- Facilitated successful fundraising events
- Controlled account balancing tasks with MS Office
- Monitored annual donations with precision
Education
Cosmetology -
Bahner college of Hairstyling
06.1993
Skills
- Service Excellence
- Ethical Standards
- Meticulous Review Skills
- Staffing Solutions
- Staff Development
- Collaborative Team Member
- Effective Oral Communication
- Community Outreach Initiatives
- Civic Leadership
- Relationship Building
- Data Collection
- Problem-solving abilities
- Complaint Handling
- Project management abilities
- Data Entry
- Information Security
- Administrative Support
References
- Jonathan Boothe, Former Acting Chief CDCE/ Administrative Officer, (402) 459-0089, tenhammer10@yahoo.com
- Kari Bealer, Former Chief CDCE, (402) 250-0487, Kari.Bealer@gmail.com
- Shelly Caffey, Friend/Former Military Command Spouse, (315) 335-0944, 4caffeys@gmail.com
Timeline
Voluntary Service SPECIALIST
Department of Veterans Affairs: Center for Development & Civic Engagement (CDCE)
05.2022 - Current
Voluntary Service Assistant
Department of Veterans Affairs: Voluntary Services (Now CDCE)
07.2020 - 05.2022
Patient Service Representative
Catholic Health Initiatives (CHI)
08.2019 - 07.2020
Computer Lab Teacher
Wylie Independent School District
08.2018 - 05.2019
Teacher’s Aide
Leavenworth Independent Schools
08.2015 - 05.2017
Licensed Cosmetologist
Great Clips
11.2014 - 06.2015
Key Spouse Mentor/Treasurer
Detachment 1, 1st Air Force Base
11.2010 - 06.2014
Cosmetology -
Bahner college of Hairstyling