Summary
Overview
Work History
Education
Skills
Timeline
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Layla Drew Bullock

Orlando,FL

Summary

Experienced professional with a strong background in customer relations, skilled at solving complex issues and improving client satisfaction. Proficient in communication, problem-solving, and time management to ensure seamless service delivery. Demonstrates reliability, adaptability, and a strong commitment to team success. Possesses excellent interpersonal skills and excels in navigating challenging customer interactions.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Ferrellgas
06.2024 - Current
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Led initiatives to streamline complaint resolution, boosting customer satisfaction rates.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Server

Walt Disney World Swan And Dolphin Resort
03.2022 - 02.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Server

Splitsville Luxury Lanes
08.2021 - 02.2023
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
  • Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
  • Developed strong working relationships with vendors, negotiating favorable pricing agreements for restaurant supplies.

Barista/Server

Manna Cafe
02.2018 - 10.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.

Server

The Theatre Of Hazlehurst
05.2016 - 08.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Coastal Plaines High School
05.2020

Skills

  • Client relationship management
  • Exceptional customer service
  • Hospitality service expertise
  • Service excellence
  • Client support experience
  • Analyzing pricing for quotes
  • Efficient data input
  • Timely follow-up communication
  • Skilled in Microsoft Outlook communication tools
  • Problem-solving skills
  • Project documentation
  • Telecommunications support
  • Revenue growth initiatives
  • Organized scheduling coordination

Timeline

Customer Service Specialist

Ferrellgas
06.2024 - Current

Server

Walt Disney World Swan And Dolphin Resort
03.2022 - 02.2024

Server

Splitsville Luxury Lanes
08.2021 - 02.2023

Barista/Server

Manna Cafe
02.2018 - 10.2020

Server

The Theatre Of Hazlehurst
05.2016 - 08.2017

High School Diploma -

Coastal Plaines High School

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Layla Drew Bullock