Codie White
Duluth,MN
Summary
Punctual Delivery Driver offering 11 years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
11
11
years of professional experience
Work History
SR SERVICE TECH
FERRELLGAS
Virginia, MN
01.2023 - Current
- Created detailed reports documenting all completed tasks related to customer service calls.
- Resolved escalated customer complaints regarding services rendered by junior technicians.
- Communicated updates on project progress effectively both verbally and in writing.
- Coordinated with vendors for parts replacement and repair services as needed.
- Served as a mentor for junior technicians, providing guidance on job-related matters.
- Identified areas of improvement within existing processes and procedures relating to service operations.
- Diagnosed, repaired, and tested malfunctioning components in a timely manner.
Service Technician
Como Oil & Propane
Duluth, MN
03.2020 - 01.2023
- Traveled to customer locations to complete work for pre-set appointments.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Examined previously completed work for accuracy.
- Set up and operated mechanical and manual tools and equipment.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
- Trained new team members on service processes to increase productivity.
- Diagnosed problems and determined solutions for various customer issues.
Delivery Driver
Como Oil & Propane
Duluth, MN
03.2020 - 01.2023
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Conferred with dispatch to meet schedule targets and incorporate changes.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Answered customer questions regarding shipments.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Delivery Driver
Caywood Oil
Saginaw, MN
09.2013 - 03.2020
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays to decrease calls to support.
- Processed payments by accepting cash, checks and credit card payments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Contacted customers prior to delivery to coordinate delivery times.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Presented order bills and collected payments for deliveries.
Education
Central High School
Duluth, MNSkills
- Dependability and Honesty
- Route Planning
- Problem-Solving
- Clean Driving Record
- Documentation and Reporting
- DOT compliance
- Valid class B commercial Driver's license
- Equipment monitoring
- Courteous and polite demeanor
- Time management
- HAZMAT endorsement
Timeline
SR SERVICE TECH
FERRELLGAS
01.2023 - Current
Service Technician
Como Oil & Propane
03.2020 - 01.2023
Delivery Driver
Como Oil & Propane
03.2020 - 01.2023
Delivery Driver
Caywood Oil
09.2013 - 03.2020
Central High School
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