Clarissa Springer
CARSON,CA
Summary
Accomplished Senior Technical Leader and Program/Project Manager with expertise in broadcast operations and project management, driving efficiency, innovation, and seamless execution in fast-paced environments. Adept at working independently or collaboratively, leveraging an Agile approach to problem-solving, process optimization, and strategic planning. Enthusiastic about enhancing my skills, embracing new challenges, and continuously growing to drive team success. Skilled in navigating complex integrations, mitigating risks, and optimizing revenue-generating initiatives while expanding into new markets. Committed to a customer-first mindset, identifying value-driven opportunities, and fostering collaboration to ensure execution excellence. Passionate about delivering impactful results, adapting to dynamic environments, and contributing to overall business growth.
Overview
17
17
years of professional experience
Work History
SR SPECIALIST-TECH SERVICE PROJECT MGMT BROAD OPS
VRIO | DirecTV Latin America (Formerly DTV LATAM)
Long Beach, CA
08.2018 - 08.2024
- Strategically collaborated with executives to enhance analytics, operations, and media strategies for sports and live events, driving agile growth and optimizing forecasting.
- Established and achieved appropriate KPIs and performance metrics to enable accurate and consistent forecasting in a cost-efficient manner.
- Revamped live sports delivery (MLB, Copa America, La Liga), transitioning to SRT signals and reducing costs by 85% per game.
- Mitigated risks in sports and live event broadcasts by troubleshooting on-air operations, ensuring seamless broadcast server, application, and schedule functionality.
- Optimized workflows by managing ServiceNow case/document management systems and streamlining SOPs, boosting onboarding by 50% and reducing incidents by 20%.
- Worked with SAP SuccessFactors to enhance workforce planning and resource management for live event operations.
- Defined lifecycle metrics to streamline contracts and satellite feeds, improving customer experience, and reducing churn.
- Implemented Agile methodologies to drive operational efficiency in sports and live event management of Linear and OTT Platforms, overcoming transmission challenges, and earning consecutive ‘Best-in-Class’ performance ratings in 2021, 2022, and 2023.
Senior Project Manager, LATAM Service Planning
AT&T | DirecTV Latin America (Acquired by VRIO)
Long Beach, CA
12.2016 - 08.2018
- Led program planning, coordination, and execution, managing a collaborative Agile, Scrum, and SAFe delivery team of 4+ to minimize business risk and reduce service outages by 82% in seven months.
- Launched and optimized the Tier-1 Network Monitoring System (Arya and Landmark) across Latin American engineering teams, improving response times by 50%.
- Leveraged analytics and focus to deliver comprehensive impact reports, demonstrating strong executive presence in synchronization meetings and program sprint planning
- Collaborated with third-party vendors to expand market share by 15%, successfully launching Latin America's first streaming product.
- Navigated complex system integrations during the AT&T and VRIO acquisition, ensuring a seamless network transition with 100% uptime while mitigating risks to live sports and broadcast operations, earning consecutive ‘Exceptional Performance’ ratings in 2017 and 2018.
Senior Coordinator, International & Domestic
DirecTV Latin America
Long Beach, CA
02.2012 - 11.2016
- Owned project delivery of international live sporting events: NBA, MLB, NFL, PGA, ATP (Association of Tennis Professionals), La Liga, and Copa/Copa America from inception to release, including stakeholder engagement, process enhancement, initiation requirements, feature creation, and execution; resulting in an operational efficiency increase of 30% YoY.
- Led cross-functional collaboration with DirecTV Latin America, developing integrated project timelines, and establishing feedback mechanisms to reduce supplier discrepancies.
- Redesigned project management processes and SOPs, adapting to rapidly evolving software needs across ForeTV, Landmark, SharePoint, and JIRA.
Coordinator, Resource Scheduler
DIRECTV U.S
Culver City, CA
03.2007 - 02.2012
- Managed special projects / NFL Sunday Ticket and produced comprehensive reports for sports events related to LABC and CBC Latin America, enhancing data-driven decision-making, improving unilateral operational efficiency by 25%.
- Resolved data issues, file conflicts, and schedule changes, reducing error rates by 40% through proactive issue management, and timely processing of daily log files.
- Developed and updated standard operating procedures and special reports, promoting process improvements and increasing team efficiency by 20%.
Education
Bachelor of Arts - Communications & Electronic Media Production
California State University - Dominguez Hills
Carson, CA05-2003
Scrum Master Training And Certification. - Project Management
Six Sigma Global Institute | SSGI
08-2024
All Lines Adjuster Certification - Insurance And Risk Management
National Institute of Adjusting, LLC
Arlington, TX11-2024
Skills
- Project Management and Collaboration Tools: JIRA, MS Project, SharePoint, Confluence, ServiceNow, Microsoft Office Suite (Advanced), PowerPoint, Excel, Access, OneNote, Teams, Slack, Outlook, Zoom, Workday, and Quip
- CRM and Business Systems: Salesforce, Amadeus, and Sabre
- Technical expertise: SQL, Tableau, GDS integration, IT, and systems management
- Core Competencies: Agile Methodologies, Event Production, Strategic Resource Planning and Management, Broadcast Operations, Conflict Resolution, Contract Management, Report Writing
- Professional Strengths: Service Excellence, Organization, Dependability, Positive Attitude, Analytics Management, Trustworthiness, Problem-Solving, Customer Service, Vendor Support, Team-Oriented
Timeline
SR SPECIALIST-TECH SERVICE PROJECT MGMT BROAD OPS
VRIO | DirecTV Latin America (Formerly DTV LATAM)
08.2018 - 08.2024
Senior Project Manager, LATAM Service Planning
AT&T | DirecTV Latin America (Acquired by VRIO)
12.2016 - 08.2018
Senior Coordinator, International & Domestic
DirecTV Latin America
02.2012 - 11.2016
Coordinator, Resource Scheduler
DIRECTV U.S
03.2007 - 02.2012
Bachelor of Arts - Communications & Electronic Media Production
California State University - Dominguez Hills
Scrum Master Training And Certification. - Project Management
Six Sigma Global Institute | SSGI
All Lines Adjuster Certification - Insurance And Risk Management
National Institute of Adjusting, LLC
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