Jennifer S. Garcia
Miami,FL
Summary
Experienced Bilingual in English and Spanish HR professional with expertise in employee benefits and human resource management, backed by 18 years of industry experience. Committed to delivering exceptional results to improve employee engagement, compliance, and retention. Skilled building relationships among cross-functional teams, mentoring peers, and leveraging innovative technologies to drive organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bilingual Relationship Life Cycle Consultant
ADP TotalSource
07.2024 - Current
- Collaborate with internal teams to better understand customer needs and recommend appropriate benefit solutions.
- Point of contact for assigned client base to provide benefit support year round support to internal/ external partners in help reviewing strategies to drive plan participation and retention.
- Conduct worksite education benefit meetings to groups of new hires, quarterly wellness meetings to review carrier value-add information and resources, spending accounts education, year-end onboarding meetings and open enrollment meetings.
- Lead Spanish SME providing support to Life Cycle Consultant Manager to create training program and updating Spanish resources.
Senior Life Cycle Consultant
ADP TotalSource
03.2022 - 06.2024
- Successfully administer open enrollment, new hire and wellness employee meetings to maximize education with proven success in impacting client retention and reduction in service escalations
- Partnering with senior leadership, C-suite administrators, HR Staff, carriers/vendors and employees to improve administration, strategic direction and cost effectiveness
- Recognized as SME in benefit programs, plan design and benefit compliance
Client Services Team Lead
ADP TotalSource
03.2020 - 03.2022
- Applying project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations of administering multi-state leaves of absences (FMLA, USSERA, MLA, Workers Compensation)
Benefits Administrator
Amadeus North America
09.2015 - 08.2016
- Provided customer service & support to employees, management and internal business partners related to health and retirement programs to 5 U.S multi-sites offices including Canada totaling approximately 1200 employees
Account Manager
Fortun Insurance
06.2014 - 09.2015
- Managed a dedicated client key-account with 1200 work-site employees
- Hosted and managed all open enrollment logistics
Sr. Account Manager
HR Benefits Services, Inc.
05.2006 - 06.2014
- Fulfilled implementation for book of business for clients with up to 100 work-site employees
- Create and suggest improvements for client faced material
- Provided agency broker with recommended strategies for renewal
Education
Master of Science - Human Resource Management
Florida International University
12.2024
BS - Interdisciplinary Studies, Public Administration
Florida International University
04.2021
AA - Business Administration
Miami-Dade College
01.2015
Highschool Diploma - undefined
Continental Academy
06.2004
Skills
- Advanced MS Office
- Salesforce
- ADP
- WebEx
- PeopleSoft
- Telecommute
- Communication and Presentation Skills
- Decision Making and Strategic Planning
- HRIS Systems
- Employee Relations
- Relationship Building
- Mentoring and Training
- Compliance and Legal Knowledge
- Training and development
- Strategic planning
Certification
- 2-15 – Florida Health, Life and Variable Annuities License, P227284
- Excel 1 & 2 / Power Point, New Horizon Computer Learning Center
- Annual Labor & Employment Law Seminar, Stearns Weaver Miller
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Relationship Life Cycle Consultant
ADP TotalSource
07.2024 - Current
Senior Life Cycle Consultant
ADP TotalSource
03.2022 - 06.2024
Client Services Team Lead
ADP TotalSource
03.2020 - 03.2022
Benefits Administrator
Amadeus North America
09.2015 - 08.2016
Account Manager
Fortun Insurance
06.2014 - 09.2015
Sr. Account Manager
HR Benefits Services, Inc.
05.2006 - 06.2014
BS - Interdisciplinary Studies, Public Administration
Florida International University
AA - Business Administration
Miami-Dade College
Highschool Diploma - undefined
Continental Academy
- 2-15 – Florida Health, Life and Variable Annuities License, P227284
- Excel 1 & 2 / Power Point, New Horizon Computer Learning Center
- Annual Labor & Employment Law Seminar, Stearns Weaver Miller
Master of Science - Human Resource Management
Florida International University
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