Jennifer Shabazz
Rochester,NY
Summary
Dynamic and detail-oriented professional with extensive experience in healthcare, social services, and customer support. Bilingual skills enhance communication with diverse populations. Strong leader committed to achieving operational goals through teamwork and process management. Currently pursuing a degree in Business to develop skills in strategic planning. Skilled in problem-solving and improving workflow efficiency for exceptional service.
Overview
21
21
years of professional experience
Work History
Private Duty Home Health Care Aide
Lashonda Hester
Charlottesville, VA
05.2025 - 10.2025
- Developed customized care plans tailored to individual client needs.
- Assisted clients with daily living activities and mobility support.
- Collaborated with family members to enhance client care objectives.
Assistant Case Manager
James River Alcohol Safety Action Program
Charlottesville, VA
02.2025 - 04.2025
- Facilitated bilingual translation during intake, serving as primary contact for Spanish-speaking clients.
- Assisted case manager in coordinating client caseloads, ensuring timely and precise documentation.
- Maintained confidential client files, guaranteeing completeness and accuracy.
- Scheduled appointments, meetings, and court hearings to support case manager's workflow.
Resident Care Associate
Commonwealth Senior Living
Charlottesville, VA
02.2024 - 01.2025
- Delivered care and support to residents in memory care and assisted living environments.
- Assisted residents with activities of daily living (ADLs) and mobility requirements.
- Maintained compliance with DCS certification standards to ensure quality service.
- Facilitated engagement activities to promote mental stimulation and well-being.
Resident Supervisor
Shenandoah Valley Juvenile Center
Staunton, VA
01.2023 - 02.2024
- Supervise residents under the age of 18 in a secure facility.
- Complete daily reports.
- Communicate with inmates' families, outside law enforcement, supervisors, coworkers, lawyers, transport personnel, and community organizations.
- Assist with the intake process for detainees entering the facility.
Volunteer
Big Brothers Big Sisters
Buffalo, NY
08.2022 - 10.2022
- Volunteer as a big sister to a Little in need.
Customer Service Representative
Spectrum
Buffalo, NY
02.2022 - 04.2022
- Take incoming calls.
- Problem-solving and technical support.
Associate Business Analysis
Ingram Micro
Williamsville, NY
11.2019 - 08.2021
- Collect relevant business intelligence data from internal reports used to develop useful business intelligence tools, including designing spreadsheets for unique needs.
- Calculate and solve work problems with initiative and sound judgment.
- SME in MyEZClaim system.
Temp Worker
Remedy Intelligent Staffing
Buffalo, NY
11.2018 - 11.2019
- Tracked and analyzed reports for the Wal-Mart claims account.
- Improved a two-year backlog by analyzing data and updating the processes being used.
- Assisted in increasing business efficiency with recommended process optimizations.
Live-In Nanny
Jennifer Shabazz
Forked River, NJ
11.2016 - 06.2018
- Provided supervision over children.
- Assisted with homework.
- Light housework.
Environmental Services Housekeeper
Ocean Medical Center
Township of Brick, NJ
07.2015 - 07.2016
- Sanitized, decontaminated, and organized assigned areas in the hospital.
- Maintained a clean, attractive, and sanitary environment throughout the facility.
Dispatcher
We Care (Center for Transportation)
Buffalo, NY
09.2013 - 08.2014
- Submitting completed time routes to employee payroll.
- Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors, using telephones or two-way radios.
- Maintained detailed operational records covering assignments and completed work.
Call Center Representative
CENTER for TRANSPORTATION EXCELLENCE
Buffalo, NY
09.2011 - 08.2013
- Answered incoming calls, verified medical eligibility, and created trips to be assigned to drivers.
- Created medical audit reports and addressed inconsistencies.
- Safeguarded customer data by observing all information security policies and confidentiality guidelines.
CBRNE Sergeant
NEW YORK ARMY NATIONAL GUARD
06.2004 - 06.2011
- Received the Army Service Ribbon, the Global War on Terrorism, and the Army Achievement Medal.
- Provided support in training or retraining Soldiers as needed.
- Educated team members on updated laws, policies, and police techniques.
Education
Business -
University of Phoenix-Online Campus
Phoenix, AZ11.2025
Command Post Platform TOC's SETUP NET -
Fort Drum United States Army Education Center
Fort Drum, NY11.2010
Basic Skills of the Combat Life Saver Course -
Fort Drum United States Army Education Center
Fort Drum, NY06.2010
112-Hour Training Course Subject-Matter Expert & Vehicle Crew Evaluator -
Fort Drum United States Army Education Center
Fort Drum, NY03.2010
Chemical Operations -
United States Army CBRN School
Fort Leonard Wood, MO03.2005
GED -
Bassick High School
Bridgeport, CT02.1998
Skills
- Customer Service
- Time Management
- Process Improvement
- Bilingual Communication
- Team Collaboration
- Adaptability
- Technical Proficiency
- Relationship Building
- Training and Mentorship
Languages
Spanish, Expert
Military Service
Army National Guard, United States, Sergeant, 06/01/04, 06/30/10, Provided support in training or retraining Soldiers as needed., Educated team members on updated policies and techniques., Army Achievement Medal, Army Reserve Components Achievement Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon
Accomplishments
The National Society of Leadership and Success
Membership, Certification
October 2025
Membership, Certification
October 2025
Timeline
Private Duty Home Health Care Aide
Lashonda Hester
05.2025 - 10.2025
Assistant Case Manager
James River Alcohol Safety Action Program
02.2025 - 04.2025
Resident Care Associate
Commonwealth Senior Living
02.2024 - 01.2025
Resident Supervisor
Shenandoah Valley Juvenile Center
01.2023 - 02.2024
Volunteer
Big Brothers Big Sisters
08.2022 - 10.2022
Customer Service Representative
Spectrum
02.2022 - 04.2022
Associate Business Analysis
Ingram Micro
11.2019 - 08.2021
Temp Worker
Remedy Intelligent Staffing
11.2018 - 11.2019
Live-In Nanny
Jennifer Shabazz
11.2016 - 06.2018
Environmental Services Housekeeper
Ocean Medical Center
07.2015 - 07.2016
Dispatcher
We Care (Center for Transportation)
09.2013 - 08.2014
Call Center Representative
CENTER for TRANSPORTATION EXCELLENCE
09.2011 - 08.2013
CBRNE Sergeant
NEW YORK ARMY NATIONAL GUARD
06.2004 - 06.2011
Business -
University of Phoenix-Online Campus
Command Post Platform TOC's SETUP NET -
Fort Drum United States Army Education Center
Basic Skills of the Combat Life Saver Course -
Fort Drum United States Army Education Center
112-Hour Training Course Subject-Matter Expert & Vehicle Crew Evaluator -
Fort Drum United States Army Education Center
Chemical Operations -
United States Army CBRN School
GED -
Bassick High School