Jennifer Shafer
Mccleary
Summary
Results-driven Branch Coordinator with extensive experience in customer support, scheduling and billing. Skilled in prioritizing tasks and utilizing critical thinking to enhance operational efficiency and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Branch Coordinator
Apria Healthcare
Remote
07.2024 - Current
- Balance operational awareness with customer focus.
- Answer inbound calls, provide clear information and set proper expectations. Resolve questions and concerns.
- Work closely with the sales team, referrals, and patients to obtain required documentation, secure authorizations and ensure compliance with insurance guidelines.
- Accurately document patient accounts to ensure all calls are captured correctly.
Administrative Assistant
Festina Lente Trucking
Olympia, WA
09.2022 - 07.2024
- Tracked freight ETAS, coordinated loads and driver routing.
- Maintained filing system, improving document retrieval and ensuring organization efficiency.
- Assisted in preparing reports for IFTA and completing fleet licensing.
- Made bank deposits twice a week
Roadside Assistance Dispatcher
AAA of Washington
Remote
03.2020 - 09.2022
- Answered high volume of calls daily; completed an emergency intake by routing the call based on priority.
- Analyzed the members account to ensure their tow request was eligible based on their specific membership before dispatch.
- Walking members through locating their longitude and latitude as most people when broken down had no idea where they were; would have to walk them through finding that on their phone.
- De-escalation was a constant thing as I needed to calm them down in very stressful situations.
Sales Agent
Xfinity
Remote/Oregon
02.2017 - 03.2020
- Identified customer needs through active listening skills and built rapport then provided bundled packages accordingly.
- Drove customer engagement through story telling and product knowledge.
- Kept up to date on competitor products so I could position ours in a way that made sense.
Biller
Pharmerica
Vancouver, WA
07.2016 - 02.2017
- Assist in the Ready to Bill queue on a daily basis; perform quality assurance to ensure accurate and timely creation of new claims and ensure submitted claims met payor guidelines.
- Review delivery tickets for accuracy and complete claims
- Submit secondary billing in a timely manner with supporting documentation per payer specific guidelines.
Receptionist/Scheduler
Pharmerica
Vancouver, Wa
02.2015 - 07.2016
- First point of contact for patients and alike.
- Verify insurance and obtain prior auths when needed.
- Assist with billing and scheduling.
Education
Medical Billing And Coding - Medical Billing
Carrington College
Portland, OR04-2015
High School Diploma -
Pacific High School
Sitka, AK04-2002
Skills
- Documentation
- Insurance verification
- Medical billing
- Dependable
- Work prioritization
- Scheduling
- Customer service and support
- Critical thinking
Timeline
Branch Coordinator
Apria Healthcare
07.2024 - Current
Administrative Assistant
Festina Lente Trucking
09.2022 - 07.2024
Roadside Assistance Dispatcher
AAA of Washington
03.2020 - 09.2022
Sales Agent
Xfinity
02.2017 - 03.2020
Biller
Pharmerica
07.2016 - 02.2017
Receptionist/Scheduler
Pharmerica
02.2015 - 07.2016
Medical Billing And Coding - Medical Billing
Carrington College
High School Diploma -
Pacific High School