Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER SHANNON

Albuquerque

Summary

Human Resources executive with deep experience in talent management, organizational development, mergers and acquisitions, and strategic planning. Strong focus on fostering team collaboration and driving impactful results. Adept at navigating complex challenges and adapting to dynamic environments. Skilled in leadership, conflict resolution, and employee engagement. Known for reliability and results-driven approach.

Overview

18
18
years of professional experience

Work History

Vice President of Human Resources

Aspirion
03.2021 - 05.2025
  • Company Overview: Aspirion is a leading provider of revenue cycle management services for complex healthcare claims.
  • Collaborated with executive leadership to define the organization’s long-term mission and goals and identified ways to support this mission through human capital management. Set, enforced, and evaluated legally compliant human resources policies, procedures, and best practices that reflected teammate needs and well-being. Identified and implemented long-range strategic human capital goals.
  • Supported the growth of a multi-location, primarily remote organization from 450 employees to 1450 employees over a 4-year period through organic and M&A activity. Successfully integrated 6 acquisitions with 19 to 175 employees per acquisition.
  • Selected and implemented an HRIS system to support the growth of the organization through improved reporting and employee and manager self-service, as well as streamlining HR support processes.
  • Selected and implemented the performance management platform. Successfully transitioned the organization to the new platform and standardized evaluation and performance appraisals across the organization.
  • Designed and implemented a competitive compensation program. Established salary grades, identified equity opportunities, and implemented a merit increase program with growth approvals. This program supported a decrease in turnover from 41% to 31% over the following 12 months of implementation.
  • Oversaw annual benefits program design to meet the needs of a diverse and growing employee population. As part of M&A activities, successfully integrated acquired companies onto Aspirion’s benefits plans with minimal disruption to employees and streamlining benefits administration.
  • Provided strategic direction for the talent acquisition function. Established key performance indicators for the talent acquisition function, including time-to-fill, time-to-offer, and open requisition days.
  • Provided guidance and leadership to the human resource, talent acquisition, and learning & development teams; grew the Human Resources and Talent Acquisitions teams and centralized the learning & development function to support business growth and bring consistency to onboarding and learning.
  • Responsible for drafting and managing the organization’s human resource budget 2021-2023.
  • Served as a subject matter expert in human resources and organizational development approaches and activities, providing direction and leadership to all levels of management.
  • Developed human resources policies and communication strategies designed to support employee needs and improve employee performance and retention while balancing business need and costs. This included implementing a limited rollover PTO program and implementing paid parental leave.
  • Responsible for day-to-day operational oversight of all Human Resources functionality including performance management, policy creation, benefits strategies, total rewards initiatives, cultural strategies, organizational development, succession planning, and compliance with Federal, State, and Local employment regulations (Hiring/Terminating/FMLA/ADA/EEO, etc.) across multi-state locations in multiple corporate, client, and remote (home-based) environments.

Director of Human Resources

Community Health Systems
07.2016 - 03.2021
  • Company Overview: Community Health Systems (CHS) is one of the nation’s leading operators of general acute care hospitals. Support 4 distinct business lines that support hospital business office, collections and supply chain functions.
  • Set and delivered human resource strategy in support of each business line’s goals and objectives. Collaborated with Senior Leadership to understand their unique business and culture. Designed and implemented HR programs and policies to support them effectively.
  • Served as a subject matter expert in human resources and organizational development approaches and activities, providing direction and leadership to all levels of management.
  • Developed human resources policies and communication strategies designed to improve employee performance and retention.
  • Designed and implemented work-from-home and flextime programs to positively impact employee retention. Decreased turnover by 8% from 2016 to 2018.
  • Improved hourly employee productivity for claims processing by 5% after adjusting a rule in the company’s timekeeping system.

Regional Human Resources Manager

Samuel, Son & Co., Inc.
11.2015 - 07.2016
  • Provided HR leadership for four process and manufacturing business lines in four states. Developed and implemented change management plans as reorganizations and continuous improvement activities.
  • Under a shared-services model, built and maintained relationships with facility management and employees to best support company-wide and local initiatives to increase production and employee engagement.
  • Successfully staffed green field facility within established deadlines and budget. Designed and implemented onboarding processes to be modeled in other facilities.

Human Resources Consultant for Samuel, Son & Co., Inc.

Experis
06.2015 - 11.2015
  • Company Overview: Experis provides end-to-end solutions in the distribution, transportation, processing and manufacturing of metals and industrial products primarily in the U.S. and Canada.
  • Provided HR leadership for four process and manufacturing business lines in four states. Developed and implemented change management plans as reorganizations and continuous improvement activities.
  • Under a shared-services model, built and maintained relationships with facility management and employees to best support company-wide and local initiatives to increase production and employee engagement.
  • Successfully staffed green field facility within established deadlines and budget. Designed and implemented onboarding processes to be modeled in other facilities.

Director of Human Resources

Serta Simmons Bedding Company (SSB)
07.2014 - 01.2015
  • Provided all aspects of HR and Facilities support to open a Shared Service Center (SSC) in Nashville, TN. Company decision was made to instead open a reduced operation for shared services in Atlanta, GA.
  • Provided sourcing, recruiting and onboarding for exempt and non-exempt roles at SSC location in Atlanta, GA. Successfully sourced, recruited and on boarded 70 exempt and non-exempt employees in a 2-month period.
  • Supported business transformation activities to centralize the Customer Service and Order Entry function in Atlanta, GA from a decentralized nationwide model.

Director of Human Resources

Medical Reimbursements of America, Inc. (MRA)
04.2007 - 07.2014
  • Company Overview: MRA locates and recovers maximum payments on patient accounts for hospital clients nationwide.
  • Developed and directed the human resources function in support of MRA’s strategic goals, including workforce planning; recruitment and selection; employee relations; performance management; training; benefits design and administration; compensation administration, and employee engagement initiatives.
  • Partnered with leadership to identify areas of opportunity, recommended, designed and implemented solutions regarding staffing, performance management, development, compensation analysis and decisions, compliance issues, and retention.
  • Managed annual benefits review and design, assessment, and open enrollment activities. Partnered with insurance broker to design cost-effective competitive benefits plans.
  • Designed and facilitated organizational development activities to promote Servant Leadership and increase employee engagement such as New Leader Integrations and new hire onboarding activities; created and deployed employee surveys and lead other activities designed to increase employee engagement.
  • Oversaw full-cycle recruitment for all exempt and nonexempt personnel, including workforce planning; deploying varied recruitment methods; and driving hiring manager selection decisions.
  • Developed and implemented job descriptions, job profiles, and interview and selection tools to improve the candidate-to-job fit and decrease turnover. Decreased turnover from 36% to 27% in 2012.

Education

M.S. - Human Resources Management

Chapman University
Orange, CA

B.A. - Organizational Leadership

Chapman University
Orange, CA

Skills

  • Mergers and Acquisitions

  • HR policies development and implementation

  • HR analytics

  • Diversity and inclusion

  • Benefits administration

  • Compensation design and implementation

  • HRIS implementation and management

  • Employee engagement

  • Human resources operations leadership

  • Decision-making

  • Coaching and mentoring

  • Conflict resolution

Timeline

Vice President of Human Resources

Aspirion
03.2021 - 05.2025

Director of Human Resources

Community Health Systems
07.2016 - 03.2021

Regional Human Resources Manager

Samuel, Son & Co., Inc.
11.2015 - 07.2016

Human Resources Consultant for Samuel, Son & Co., Inc.

Experis
06.2015 - 11.2015

Director of Human Resources

Serta Simmons Bedding Company (SSB)
07.2014 - 01.2015

Director of Human Resources

Medical Reimbursements of America, Inc. (MRA)
04.2007 - 07.2014

B.A. - Organizational Leadership

Chapman University

M.S. - Human Resources Management

Chapman University

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