Experienced in customer service and retail management with a strong background in computer software applications. Proven ability to enhance customer satisfaction and drive sales through effective team leadership and operational efficiency. Committed to continuous professional development and achieving excellence in all responsibilities.
Hi, I’m
Jennifer Sharp
Demotte,IN
Summary
Overview
9
years of professional experience
Work History
Save-A-Lot
Assistant Manager
05.2024 - Current
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Loves Travel Stop
Operation Manager
12.2021 - 05.2024
Job overview
- Handle the day-to-day stuff from employees, customer service, operations of the store.
- Help increases sales, by making sure in stocks, help control inventory levels
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Handling everything hiring, training, coaching, marketing, inventory, ETC
Venture Wireless (an authorized Verizon dealer)
Store Manager
11.2019 - 12.2021
Job overview
- Reorganized sales floor, product layout to optimize changing customer flow and improve product visibility.
- Updated store pricing, signage and merchandising based on current promotions.
- Hired, trained and managed team of 3 associates, including evaluating performance and enforcing disciplinary actions.
- Starting and upgrading my customers' accounts. I handle them from start to finish from ordering the phones for my customer, setting them up.
- Help troubleshoot problems with customer service or phone.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
GameStop
Store Manager
02.2017 - 11.2019
Job overview
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Updated store pricing, signage and merchandising based on current promotions.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Education
St. Charles High St. Charles, IL
High School Diploma
University Overview
Skills
- Sales strategy formulation
- Problem-solving skills
- Merchandising expertise
- Process improvement
- Team leadership
- Relationship management
- Organizational skills
Timeline
Assistant Manager
Save-A-Lot
05.2024 - Current
Operation Manager
Loves Travel Stop
12.2021 - 05.2024
Store Manager
Venture Wireless (an authorized Verizon dealer)
11.2019 - 12.2021
Store Manager
GameStop
02.2017 - 11.2019
St. Charles High
High School Diploma