Jennifer Sherlund
Rose City,MI
Summary
Experienced operations supervisor with background in team leadership and customer service. Seeking an enjoyable professional work environment to use my skills and show results.
Overview
13
13
years of professional experience
Work History
Owner/Operator
2 Scoops & Holy Grounds
Gladwin, Michigan
08.2022 - 01.2025
- Managed daily operations of a busy ice cream and coffee shop.
- Trained and supervised staff to ensure excellent customer service.
- Oversaw inventory management, ordering supplies, and tracking stock levels.
- Maintained cleanliness and organization of work areas and equipment.
- Implemented marketing strategies to attract new customers and retain regulars.
Stay at Home Mom
My Family
Rose City, Michigan
07.2018 - 08.2022
- Managed daily household operations and schedules for family activities.
- Coordinated meal planning and preparation to ensure balanced nutrition.
- Developed budgets for household expenses and managed financial resources effectively.
- Implemented routines to promote efficient household management and time use.
Supervisor
UPS
West Branch, Michigan
10.2016 - 06.2018
- Supervised daily operations to ensure smooth package processing.
- Trained staff on safety protocols and operational procedures.
- Conducted regular inspections to maintain equipment functionality.
- Facilitated communication between management and team members for updates.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Ensured safe handling of hazardous materials to prevent accidents.
Stay at Home Mom
My Family
Rose City, Michigan
06.2013 - 10.2016
- Managed daily household operations and schedules for family activities.
- Coordinated meal planning and preparation to ensure balanced nutrition.
- Implemented routines to promote efficient household management and time use.
- Developed budgets for household expenses and managed financial resources effectively.
Receptionist
Primary Care Clinic
West Branch, Michigan
08.2012 - 06.2013
- Managed appointment scheduling using electronic health record systems.
- Maintained patient confidentiality in compliance with HIPAA regulations, Medicare and Medicaid.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Provided support to patients seeking financial assistance for medication costs, facilitating their healthcare needs.
Patient Care Coordinator
Holland Hospital
Holland, Michigan
01.2012 - 08.2012
- Managed patient records using electronic health record systems for accuracy and accessibility.
- Communicated effectively with healthcare providers to facilitate patient care processes.
- Addressed patient concerns and inquiries, ensuring a supportive care experience.
- Responded promptly to any emergency situations that arose within the facility.
- Completed insurance verifications and claim forms for patient intake and processing.
Education
Massage Therapy - Massage Therapy
Florida Health Academy
Naples, FL12-2006
Cosmetology - Cosmetology
Chic University
Grand Rapids, MI09-1998
High School Diploma -
Saranac High School
Saranac, MI06-1997
Some College (No Degree) - Health Sciences
Hodges University
Naples, FLSkills
- Business operations management
- Operational efficiency
- Schedule management
- Inventory management
- Team leadership
- Staff training
- Conflict resolution
- Problem solving
- Adaptable workflow
- Patient communication
Timeline
Owner/Operator
2 Scoops & Holy Grounds
08.2022 - 01.2025
Stay at Home Mom
My Family
07.2018 - 08.2022
Supervisor
UPS
10.2016 - 06.2018
Stay at Home Mom
My Family
06.2013 - 10.2016
Receptionist
Primary Care Clinic
08.2012 - 06.2013
Patient Care Coordinator
Holland Hospital
01.2012 - 08.2012
Massage Therapy - Massage Therapy
Florida Health Academy
Cosmetology - Cosmetology
Chic University
High School Diploma -
Saranac High School
Some College (No Degree) - Health Sciences
Hodges University