Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Shoots

Penfield,NY

Summary

Resourceful Project Manager with over 20 years of expertise market research. Experienced in healthcare research and keeping efficient production in accordance with quality standards and regulations. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Director, Project Management

FIREFISH
04.2022 - 05.2024
  • Managed productivity through effective workload distribution among team members based on individual strengths and capabilities.
  • Championed the adoption of project management software tools to improve communication and collaboration among team members.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Sourced, vetted and managed vendors/freelancers needed to accomplish project goals.
  • Responsible for increasing project margin from 50% to 60% on domestic projects
  • Achieved ISO 27001 certification on the first attempt in collaboration with IT and ISO consultants
  • Restructured SharePoint site
  • Created and maintained SOW agreements, managed invoices and expenses.

Senior Project Manager

Ipsos Understanding Unlimited
08.2021 - 04.2022
  • Oversaw domestic and international healthcare research including but not limited to: procurement and coordination of vendor/partners, budget management, moderation, client communication, invoicing
  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Collaborated with internal partners and clients to define and set project specifications/objectives and created recruiting screener to identify respondents
  • Communicated daily with external suppliers and provides status updates to internal partners and clients
  • Ensured project excellence, delivering on time and within budget.

Project Management Consultant / US Team Lead

Kantar Group
11.2018 - 08.2021
  • First strategic US-based qualitative project/research manager hired to support and expand business opportunities with US based clients while provided additional support for UK based colleagues
  • Developed comprehensive project plans for domestic and international healthcare projects with detailed timelines, budgets, and resource allocation for successful execution.
  • Designed, tested and launched online screener/scheduling process to streamline online recruitment efforts
  • Worked in tandem with quantitative team on multi-mode research to ensure successful outcome of projects.
  • Managed cross-functional teams to drive project progress, ensuring clear communication and timely resolution of issues.
  • Conducted post-project evaluations to assess overall performance, identify areas for improvement, and apply learnings to future initiatives.

Senior Qualitative Project Manager

M3 Global Research
11.2013 - 11.2018
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Setup and testing of survey/screener links and redirects, preparing and sending of sample, conducting quality/audit checks, monitoring of statistics, managing respondent inquiries and honorarium and all other components of online research
  • Coordinated and led project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
  • Managed and leveraged relationships with domestic and international vendors to facilitate accurate and timely deliverables, communications, and issue resolution
  • Managed study profitability by monitoring and accounting for all project costs affecting the budget
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.

Research Manager

Harris Interactive Inc.
03.2011 - 10.2013
  • Managed the project fulfillment process for complex market research studies, including fielding, data collection and review, report preparation and presentation, analysis and client communication
  • Led single and multi-client research studies across a variety of topics including public policy, energy and reputation management
  • Oversaw methodology and survey design in accordance with clients' research goals
  • Supported Senior Research Directors in managing client expectations and project execution while delivering superior research outcomes
  • Collaborated with programmers to ensure data quality, troubleshoot and quality check survey data
  • Analyzed data, created reports containing findings, conclusions and recommendations to clients.

Project Manager

UGAM Research Solutions
01.2010 - 03.2011
  • Responsible for the management and implementation of domestic and international data collection for the lifecycle of projects assigned; from the provision of survey instrument through delivery of final data
  • Developed and maintained quality and productivity standards for all projects
  • Managed client relationships including proposal generation, project initiation, scheduling, quality checks, survey design and consultation and field monitoring to ensure projects are completed within established budgets, parameters and schedules
  • Partnered with internal sales staff and service lines to function as a single point of contact
  • Managed data collection for a wide range of industries including healthcare, consumer goods, automotive and technology industries as well as managed a weekly multi-client project
  • Developed and maintained client relationships.

Senior Project Manger/Team Leader - Project Management

Harris Interactive Inc.
06.2004 - 11.2009
  • Oversaw day-to-day activities of 10 staff members, including several remote by fostering an inspiring atmosphere to optimize employee experiences.
  • Responsible for the training & development of team members; wrote and administered performance evaluations on a quarterly basis
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.

Client Services Manager, Client Services Organization

Harris Interactive Inc.
08.2002 - 06.2004
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Managed and coordinated online research studies.
  • Worked under client deadlines to ensure projects successfully flowed from initiation to final analysis and customer delivery
  • Partnered with other service groups throughout the organization to minimize problems and delays


Senior Field Manager, Qualitative Research

Harris Interactive Inc.
08.1999 - 08.2002
  • Managed all logistics of identification, selection and contracting of all field service locations for the successful management of market research studies throughout the U.S
  • Consulted with project staff, clients, and affiliates to offer insight on project design feasibility and constructive alternatives/solutions
  • Increased customer satisfaction ratings by consistently delivering high-quality results and maintaining open lines of communication throughout the project lifecycle.
  • Improved project efficiency by streamlining communication between field teams and operations team.
  • Mentored junior field managers, providing guidance on best practices and sharing valuable industry knowledge.

Education

Bachelor of Science - Business Administration

Nazareth College
Rochester, NY

Skills

  • Project Management
  • Resource Management
  • Customer Focus
  • Scope Management
  • Proactive mindset
  • Collaborative Approach

Certification

Project Researcher Certification

Dale Carnegie Training

Timeline

Director, Project Management

FIREFISH
04.2022 - 05.2024

Senior Project Manager

Ipsos Understanding Unlimited
08.2021 - 04.2022

Project Management Consultant / US Team Lead

Kantar Group
11.2018 - 08.2021

Senior Qualitative Project Manager

M3 Global Research
11.2013 - 11.2018

Research Manager

Harris Interactive Inc.
03.2011 - 10.2013

Project Manager

UGAM Research Solutions
01.2010 - 03.2011

Senior Project Manger/Team Leader - Project Management

Harris Interactive Inc.
06.2004 - 11.2009

Client Services Manager, Client Services Organization

Harris Interactive Inc.
08.2002 - 06.2004

Senior Field Manager, Qualitative Research

Harris Interactive Inc.
08.1999 - 08.2002

Bachelor of Science - Business Administration

Nazareth College

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