Jennifer Siano
Aeropostale
Mahopac,NY
6
years of professional experience
Proactive leader with a strong background in retail management and cross-departmental collaboration. Skilled in training and mentoring staff to achieve service excellence and optimizing operations for enhanced customer experiences.
Work History
Store Manager
2 Years 4 Months- Oversaw daily store operations to ensure compliance with company standards and policies.
- Managed inventory levels, implementing effective stock replenishment strategies to minimize shortages.
- Trained and mentored staff on customer service excellence and operational procedures.
- Analyzed sales data to identify trends and drive merchandising strategies for increased revenue.
Department Head
1 Year 11 Months- Led cross-departmental initiatives to enhance operational efficiency and customer satisfaction.
- Developed and implemented strategic plans for inventory management and product sourcing.
- Mentored staff on best practices in merchandising, sales techniques, and customer engagement.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
Customer Experience Manager
2 Years 5 Months- Enhanced customer satisfaction through effective resolution of inquiries and concerns.
- Developed and implemented training programs for staff to improve service delivery.
- Analyzed customer feedback to identify trends and recommend improvements.
- Collaborated with cross-functional teams to enhance overall shopping experience.
Education
GED
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Team leadership
Timeline
Store Manager
Aeropostale
04.2024 - CurrentRead More
Department Head
Ocean State Job Lot
08.2021 - 07.2023Read More
Customer Experience Manager
Michaels
04.2020 - 09.2022Read More
Carmel High School
GED
Read More