Jennifer Siewert
Summary
Dependable Care Team Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
10
10
years of professional experience
Work History
Care Team Coordinator
Marshfield Clinic
07.2014 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
Education
Medical Assistant
MidState Technical College
Marshfield, WI05.2013
Skills
- Staff Training and Development
- Medical terminology knowledge
- Database Search and Data Entry Skills
- Building Rapport and Credibility
- Complaint Investigation
- Registration and Scheduling
- Administrative and Office Support
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Evaluating Quality of Care
- Organizational Skills
- Medical Transcription
Timeline
Care Team Coordinator
Marshfield Clinic
07.2014 - Current
Medical Assistant
MidState Technical College
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