Jennifer Silva
West Palm Beach,FL
Summary
Dynamic and customer-focused professional with experience at Starbucks and Target, excelling in espresso machine operation and exceptional customer service. Fluent in Spanish, English, and Portuguese, adept at increasing sales through personalized service and product knowledge. Demonstrated ability to maintain high customer satisfaction scores, showcasing a calm demeanor and efficiency in fast-paced environments.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
10.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Cashier
Target
01.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
05-2019
Skills
- Opening and closing duties
- Display case merchandising
- Espresso machine operation
- Soft selling
- Friendly and outgoing
- Conversant in Spanish, English , and Portuguese
- Speedy and efficient
- Exceptional customer service
- Calm demeanor
- Excellent memory
Timeline
Barista - Starbucks
10.2022 - Current
Cashier - Target
01.2021 - 07.2022
Boca Raton High School - High School Diploma,