Jennifer Simpson

• Assessed snap medical and daycare eligibility for clients.
• Facilitated client navigation of complex service system processes to enhance access to necessary resources.
• Welcomed callers with a friendly tone, assisting them with inquiries.
• Help client apply for benefits by proxying renewal and applications on okdhslive
  and okbenefits
• Instructed clients on verification requirements for timely case resolution and methods for uploading documentation to okdhslive.

• Performed a variety of administrative duties, including answering phones,
composing and replying to messages/e-mail, writing memos, making copies,
faxing documents

• Screen and route incoming calls to the appropriate party

• Help client apply for benefits by proxying renewal and applications on okdhslive
and okbenefits

•Guided clients through live password reset procedures to regain access.

• Have been assigned to different committees by my supervisor when asked for
input on new processes and training