Michelle Dalton

Interview applicants following BPR interview script to determine which public assistance programs are applicable, and what verifications are needed to establish or continue eligibility. Help clients in completing required applications. Determining residency, household composition, income, employment history and resources. Accessing interface, or making collateral calls to verify employment, income, household composition, citizenship. Or evaluating the information that the client has provided.

Evaluating and processing all the information. Using the available manuals, I&M's and P&P's. Processing income and other eligibility factors to make determinations regarding intake and ongoing applications. To determine the correct eligibility ongoing.

E&T Employment and training. As an employment and training employee I evaluate TANF clients to determine job readiness, and experience. To gain employment. Help them in gaining skills to receive or maintain employment. Barriers potentially being. Education, child care, job skills, etc.

Mentoring: I have been mentoring for a year. New employees will observe me processing lobby and non lobby cases during OJT. I have also assisted in the training area to help with the new trainees. To help process their own cases and be available if they have any questions .

Volunteering: I volunteer to be alert of the Cobra comity. Where we plan fund raisers. Plan fun games, arrange pot lucks to bring community between co workers and help keep moral up.

Assist clients in completing required application. Interview clients for benefits in person or by phone, following BPR script to determine eligibility for programs that could be applicable.

Verify information using applicable interfaces to determine income, employment, citizenship. Collateral calls to verify employment, cash contributions, household composition. Adding the information to the case using all available program manuals, I&M's, P&P's to determine the eligibility, following policy and procedures to ensure proper time frame.

Volunteered to be a member of the safety comity. To help promote health and safety to myself and my co workers.

Supervise employees, train employees, Customer service, cashiering, Answering phones.

Ordering, stocking, shipping, payroll. Inventory, photo lab, mail center, price changes, planograms, emails, fax machine, copy machine.

Supervise employees, customer service, ordering inventory, entering new items into the computer, inventory.

Sorted mail by zip code, and bundled the mail.