To build a long-term career in a customer service field with opportunities for career growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Family Service Specialist II
State of Nevada
Las Vegas, NV
07.2023 - Current
Provides professional casework and eligibility services, often focusing on public assistance. I assess family needs, develop case plans, and determine eligibility for programs like Medicaid, Snap or TANF.
Administrative Assistant I
State of Nevada Department of Welfare
Las Vegas, NV
01.2023 - 07.2023
Register applications for public assistance, assist with paper applications, Indexing, scanning documents, filling and answering phones.
Process Assistant
Amazon
Las Vegas, NV
05.2018 - 08.2022
I was in charge of packaging over 1500 USPS packages and out-of-state packages daily, sending them to the correct location for all customers as well as directing problem solve packages.
Assist Manager/Supervisor
Starbucks
San Diego, CA
05.2007 - 06.2018
Open or close facility, deposits, cash register, inventory upkeep, customer service, clean facility, schedules and supervised breaks and lunches.
Education
High school diploma - undefined
Mount Miguel High School
San Diego, CA
06-2001
Skills
Packaging
Order Picking
Shift Management
Cash Handling
Inventory Control
Shipping & Receiving
POS
Load & Unload
Store Management Experience
Food Safety
CUSTOMER SERVICE
Warehouse Experience
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
SKILLS & ABILITIES
I have over 20 years in customer service, 12 years plus of Starbucks experience, as well as 20+ years in management.
Family Service Specialist II at New Jersey Division of Child Protection and Permanency (DCP&P)Family Service Specialist II at New Jersey Division of Child Protection and Permanency (DCP&P)