Jennifer Singleton
Visalia,USA
Summary
Seeking a career that challenges me and provides growth within the company.
Overview
15
15
years of professional experience
Work History
Client Service Coordinator
Cigna Healthcare-Visalia, CA
09.2023 - Current
- Coordinates with CSE to resolve and answer client or broker inquiries.
- I have also supported the gold team and coordinated with PSL, brokers and clients directly.
- I pull client specific reports daily to ensure claims are processing correctly.
- Build and maintains my relationships with my CSEs, customers, and clients.
- Prioritize work by importance and remaining flexible.
Technical coaching lead representative
cigna healthcare-Visalia, CA
06.2022 - 09.2023
- As a technical coach lead representative I preform balance quality reviews and work with aligned supervisors on team opportunities and successes. I also provide feedback to aligned advocates through monthly coaching’s. Lastly I support advocates via chat that need assistance while on a live call.
CSA -Customer Service Senior Rep
CIGNA HEALTHCARE INC-Visalia, CA
04.2017 - 06.2022
- I work in a call center, constantly assisting our members with questions on their medical claims and benefits. I’ve also been part of projects such as-
- Aged Fms Team
- Assisting in new hire chats
- Fms specialized team (which I’m currently on)
- Assist in new hire training
- SMed and have been a back SME
CSR - Customer Service Representative
Advance America-Visalia, CA
10.2015 - 04.2017
- Customer service, filing, setting appointments, cash handling, computer skills
Front Desk Receptionist
La Quinta inn & suites-Tulare, CA
02.2015 - 10.2015
- Responsibilities
- Check guests in ,make reservations, night audit, customer service, Filing guest paperwork, faxing.
- Accomplishments
- Meeting new customers making them feel welcomed working my fastest yet Efficient.
- Skills Used
- Customer service , computer skills , knowledge of fax machine, Answering multiple phone lines
Cashier
Foods Co-Tulare, CA
08.2011 - 01.2015
- -Customer service
- - keeping a clean and organized work station
- - cash handling
- - working a register
- - memorizing produce codes
- -Cross-trained to offer backup to departments as needed.
Cashier
Vallarta Supermarkets-Visalia, CA
08.2010 - 08.2011
- Customer service
- - Food prep.
- - safety
- - Cash handling
Education
Diploma - undefined
Tulare Union High school
08.2008
Skills
- Microsoft word (6 years)
- Cash Handling (6 years)
- Customer Service Skills (6 years)
- Powerpoint (4 years)
- Excel (1 year)
- Typing (10 years)
- Phones (10 years)
- Clerical (2 years)
- Customer Service (7 years)
- Customer Care
- Call Center
- CSR
- Customer Support
Timeline
Client Service Coordinator
Cigna Healthcare-Visalia, CA
09.2023 - Current
Technical coaching lead representative
cigna healthcare-Visalia, CA
06.2022 - 09.2023
CSA -Customer Service Senior Rep
CIGNA HEALTHCARE INC-Visalia, CA
04.2017 - 06.2022
CSR - Customer Service Representative
Advance America-Visalia, CA
10.2015 - 04.2017
Front Desk Receptionist
La Quinta inn & suites-Tulare, CA
02.2015 - 10.2015
Cashier
Foods Co-Tulare, CA
08.2011 - 01.2015
Cashier
Vallarta Supermarkets-Visalia, CA
08.2010 - 08.2011
Diploma - undefined
Tulare Union High school
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