Open To Work
Nicole Burns
Toledo,OH
Summary
Customer service representative with 13+ years of experience. I have experience that has provided me with universal skills to be used in any field. I'm looking to find a full-time position that offers advancement opportunities and long term job security. I have excellent time management and problem-solving skills. I'm a organized and dependable candidate that's successful at managing multiple priorities with a positive attitude.
Overview
18
18
years of professional experience
Work History
Social Service Aide
Lucas County Job And Family Services
Toledo, OH
07.2019 - Current
- Scanning documents
- Answering clients questions
- Processing emails
- Mailing out documents
- Checking clients in
- Updating clients cases due to changes.
- Educate potential participants on available services and processes to engage in program.
- Investigate and resolved customer inquiries and complaints quickly.
Area Manager
BlueChip-Pros
06.2018 - Current
- Hiring
- Prepare payroll
- Perform site audits
- Train new hires
- Order supplies
- Meet with managers to address complaints and quality of services.
Assist Store Manager/Customer Service Representative
Cash Smart
02.2012 - 07.2019
- Processed loan applications
- Cashed checks
- Processed bill payments
- Preformed daily collection calls
- Process money transfers
- Open/close store procedures
- Schedule making
- Supply order
- Drawer audits
- Train new hires
- Assisted in the hiring process of potential new employees
Supervisor
Caravan FM
11.2016 - 02.2017
- Perform Weekly Audits
- Sign off on employee work weekly
- Payroll
- Monitor points per union contract rules
- Perform write up/ disciplinary actions
- Weekly safety talks
- Daily shift reports
- Order supplies
- Scheduling
Supervisor
Kmart
02.2010 - 02.2012
- Issue refunds/credits
- Trained new employees
- Prepared cash drawers for tellers
- Monitored all front end cashier
- Answered phones and routed calls to the appropriate departments
Education
Associates Of Applied Science - Healthcare Management
Herzing University
06.2017
Diploma - Allied Health
Scott High school
Skills
- Customer Service (13 years)
- Cash Handling (7 years)
- Supervisor (6 years)
- Auditing (3 years)
- Scheduling (4 years)
- Collections (7 years)
- Microsoft word (6 years)
- Excel (1 year)
- Medical Terminology (2 years)
- Payroll
- Computer Skills
- Management
- Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Service Aide
Lucas County Job And Family Services
07.2019 - Current
Area Manager
BlueChip-Pros
06.2018 - Current
Supervisor
Caravan FM
11.2016 - 02.2017
Assist Store Manager/Customer Service Representative
Cash Smart
02.2012 - 07.2019
Supervisor
Kmart
02.2010 - 02.2012
Associates Of Applied Science - Healthcare Management
Herzing University
Diploma - Allied Health
Scott High school