Summary
Overview
Work History
Skills
Timeline
Military Service
Generic

Samantha Farquhar

Castle Hayne,United States

Summary

Detail-oriented Office Administrator with 4 years of experience as an Information Systems Technician. Dedicated to delivering exceptional customer service through precise documentation, clear communication, and a strong sense of empathy. Proven ability to streamline operations and support organizational efficiency. Eager to contribute to Carahsoft’s mission by applying a commitment to excellence and a strong foundation in both administrative and technical support roles.

Overview

5
5
years of professional experience

Work History

Office Administrator

Budget Blinds of Wilmington-Wilmington, NC
11.2022 - Current
  • Assumed control of scheduling both installers and consultants for Southeastern NC within two months of joining the company.
  • Organize all installation paperwork and products for ease of access to our installers.
  • Manage the off-loading of truck deliveries and record bin location in Microsoft Access.
  • Perform annual inventory of warehouse products to ensure accurate stock levels.
  • Oversee accounts receivable by creating monthly account spreadsheets, processing orders, and contacting clients to collect outstanding payments.
  • Follow up with online leads through email, text, and phone calls to acquire new clientele.
  • Greet customers in the showroom and share product knowledge to support sales and customer satisfaction.
  • Notate all discrepancies within an installation and contact vendors to order repair parts.

Office Manager

Hooks Burglar and Fire Alarm Co-Wilmington, NC
02.2022 - 11.2022
  • Fielded incoming phone calls and reported emergency fire or security discrepancies to the proper parties to ensure an expeditious response time.
  • Recreated and structured all office manager manuals to provide optimal training for future employees.
  • Submitted documents for background checks for potential employee candidates and contacted them with updates on eligibility.
  • Built relationships with local businesses by performing in-office fire extinguisher inspections.
  • Oversaw the bank deposits, bill pay to vendors, accounts receivables, insurance coverages, and payroll.

Production Specialist

Copycat Print Shop-Wilmington, NC
10.2020 - 02.2022
  • Efficiently printed, scanned, and scaled large format construction documents.
  • Followed jobs from start to finish by receiving customer's orders at the front desk, reproducing specified drawings, creating invoices, and receiving payments in QuickBooks.
  • Assisted other departments when large jobs were on a time constraint.
  • Enrolled in graphic design courses to become more flexible within the company.
  • Conducted home deliveries to implement a stress-free process to our customers.

Skills

  • QuickBooks (5 years)
  • Administrative experience
  • Active Directory
  • Computer Networking
  • Help Desk
  • Microsoft Suite
  • Customer service (13 years)
  • Management (6 years)

Timeline

Office Administrator

Budget Blinds of Wilmington-Wilmington, NC
11.2022 - Current

Office Manager

Hooks Burglar and Fire Alarm Co-Wilmington, NC
02.2022 - 11.2022

Production Specialist

Copycat Print Shop-Wilmington, NC
10.2020 - 02.2022

Military Service

Branch: United States Navy

Rank: E-5

Information Systems Technician

U.S. Navy-Newport News, VA

August 2012 to August 2016


  • Provided security of medical documents and military information by performing daily network scans.
  • Resolved client’s networking and hardware concerns through a trouble-ticket software.
  • Created email accounts, common-access-cards, and assigned ownership to files necessary for each individual’s mission on board.
  • Performed remote login services as a System Administrator.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Created Excel spreadsheets for inventory over ship's assets.
  • Led a group of eight sailors as an E-5 and volunteered as a ship sponsor for new sailors.
  • Assisted sailors with the creation and achievement of long and short-term goals as the divisional career counselor.


Education Gained

  • - A+ certificate
  • -Security+ certificate
  • -VMware trained
  • -ACAS and Retina knowledgeable

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Samantha Farquhar