Dionysus Keller
Bluefield,WV
Summary
Upon completion of the LPN program , I would hope to work in the hospital or nursing home. I’m leaning more towards nursing home. I’ve been in nursing homes for years since I was in 8th grade. I love getting to know residents while doing my job also. I also want to be a traveling nurse once my children get a little older. I just love helping people no matter what the job is to be honest.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Conduent
Cary, North Carolina
10.2021 - 08.2024
- Go over coverages for health , dental , vision
- Cobra plans
- Transfer to make a payment
- HSA , HRA , Dependent Care
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Direct Support Professional
ComForCare
Greensboro, North Carolina
08.2023 - 06.2024
- Cook
- Cleaning
- Take patients to outings
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
Direct Support Professional
Always Caring
Princeton , WV
08.2021 - 10.2021
- Helped patients with daily living with disabilities
- Built strong and trusting rapport with clients and loved ones.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Customer Service Representative
Alorica
Bluefield, West Virginia
03.2020 - 06.2020
- Help members through chat
- Explained turbo tax and answered tax question
- Technically support
Customer Service Representative
UnitedHealthcare
Westerville, Ohio
03.2018 - 02.2020
- Check medical claims
- Go over benefits with members and providers
- Get faxed info to attach to claims
- Assisted clients questions
- Authorizations
Account Specialist
Dish Network Corp
Bluefield, West Virginia
09.2013 - 02.2018
- Go over plans and prices
- Tech support
- Field support
- Billing
- Crediting accounts
Home Health Aide
Commission On Agency
Princeton, WV
06.2012 - 09.2013
- Take care of the mentally disabled patient in their homes
- Cooking
- Errands
- Hygiene
Waitress
Shoneys
Princeton, WV
06.2011 - 09.2013
- Wait on tables
- Cashier
Cashier
Arby's Restaurant
Princeton, WV
06.2011 - 01.2012
- Take orders in the front / window
- Receive cash
- Cook
Education
High School Diploma -
Big Creek High School
War, WV05-2010
Some College (No Degree) - Nursing
MCTEC
Princeton, WVSkills
- Customer Service (13 years)
- Empathy
- Understanding
- Call Center
- Cashiering
- Live Chat
- Technical Support
- Compassionate
- Negotiation
- Troubleshooting
- Medical Terminology
- Typing
- Customer Support
- Shipping & Receiving
- Sales
- Microsoft Word
- Microsoft Excel
- Communication Skills
- SalesForce
- Development Disabilities Experience
- Medicare
- Leadership
Timeline
Direct Support Professional
ComForCare
08.2023 - 06.2024
Customer Service Representative
Conduent
10.2021 - 08.2024
Direct Support Professional
Always Caring
08.2021 - 10.2021
Customer Service Representative
Alorica
03.2020 - 06.2020
Customer Service Representative
UnitedHealthcare
03.2018 - 02.2020
Account Specialist
Dish Network Corp
09.2013 - 02.2018
Home Health Aide
Commission On Agency
06.2012 - 09.2013
Waitress
Shoneys
06.2011 - 09.2013
Cashier
Arby's Restaurant
06.2011 - 01.2012
High School Diploma -
Big Creek High School
Some College (No Degree) - Nursing
MCTEC