Jennifer Skopec
Overland Park,KS
Summary
Seasoned Senior Client Billing Manager with expertise in accounting systems and compliance. Extensive experience in AP/AR, contract management, and budgeting, enhancing financial operations. Led teams to establish reliable accounting frameworks and optimize billing processes, ensuring compliance with regulations. Focused on driving efficiency and accuracy in billing operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Client Billing Manager
Milbank LLP
08.2023 - Current
- Oversaw diverse billing processes for legal services at global law firm, ensuring compliance and accuracy.
- Implemented efficient billing procedures that optimized operational workflows.
- Developed standard operating procedures that enhanced billing accuracy and cash flow.
- Trained staff on billing software and best practices, ensuring accuracy in processes.
- Partnered with legal teams to clarify billing requirements and resolve discrepancies, enhancing client satisfaction.
- Resolved billing issues through detailed research and expert knowledge application.
- Researched complex billing issues using internal and external resources.
- Contributed to initiatives that streamlined departmental efficiency, improving overall workflow.
Billing/Client Intake & Compliance Manager
Clyde & Co
06.2023 - 08.2023
- Led North America Rates and Intake Team, ensuring adherence to client guidelines and legal standards.
- Coordinated with Finance & Accounting to deliver accurate, timely services for attorneys and clients.
- Monitored team workload for consistent coverage of new matter intake and email requests.
- Executed all Billing Management functions as outlined in previous role.
- Oversaw integration of clients, matters, and files from mergers and lateral hires.
- Developed and implemented streamlined firm processes, improving 3E usage and accessibility.
- Maintained database of client SLAs, rates, and audit documentation.
- Utilized finance systems to set up and maintain clients, matters, timekeepers, and rates.
Billing Manager
Clyde & Co
05.2021 - 06.2023
- Achieved firm revenue goals, exceeding targets by 10% for two consecutive years.
- Reviewed billing progress and analyzed statistics, providing insights to support revenue target achievement.
- Monitored workload distribution and overtime needs, identifying efficiency improvements in billing operations.
- Maintained knowledge of billing functions, delivering training and support to enhance team effectiveness.
- Motivated and mentored Canadian Billing team, establishing controls for quality billing processes.
- Collaborated with attorneys, staff, and clients to resolve billing inquiries and concerns.
- Conducted performance reviews and implemented improvement plans, fostering staff development and enhancing team performance.
- Performed testing on billing modules, enhancing functionality and streamlining processes.
Complex Billing Coordinator/Team Lead
Clyde & Co
08.2019 - 05.2021
- Handled complex billing procedures for largest firm client and attorneys, ensuring accuracy in transfers, write downs, and rate issues to maintain client satisfaction.
- Executed discount bills and split party billing efficiently, streamlining electronic bill preparation processes.
- Optimized aged accounts receivable cleanup, boosting revenue by 20% through SLA compliance.
- Reconciled cash received with recorded payments, reporting any discrepancies promptly.
- Researched and verified client and matter data, correcting descriptions and rates.
- Managed staff workload to ensure accurate and timely handling of billing and client requests.
- Generated daily, weekly, and monthly reports for legal teams and senior leadership.
E-billing Specialist
Shook Hardy & Bacon
10.2018 - 08.2019
- Managed e-billing cycle, including invoice submission, timekeeper rates, appeals, rejections, and new client setup, ensuring streamlined processes.
- Managed all aspects of electronic billing for clients, including establishing and maintaining relationships with clients' e-billing personnel and their e-billing vendors.
- Supported billers with invoice revisions, enhancing accuracy and compliance with client requirements.
- Facilitated firm conversion to TR e-billing hub, improving electronic billing capabilities.
Billing Coordinator
Polsinelli
06.2015 - 10.2018
- Billed for 30+ attorneys, managing complex billing for largest client with consistent 1-3 day turnaround.
- Collections of AR older than 60 days. Over 53 million collected in 12-month period.
- Created and submitted electronic invoices while overseeing all aspects of e-billing processes.
- Prepared and distributed invoices, sending monthly reminder statements to clients to ensure timely payments.
- Respond to client and attorney billing inquiries promptly and completely while maintaining highest level of customer service
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Posted payments accurately to correct accounts.
- Created and ran specialized reports for attorneys.
Education
Bachelor of Arts - Music Education
University of Missouri - Kansas City
Kansas City, MOHigh School Diploma -
Fulton High School
Fulton, MOSkills
- Financial Restructuring
- Real Estate
- Litigation
- Business development
- Performance management
- Strategic planning
- Financial management
- Staff development
- Complex problem-solving
- Analytical skills
- 3E
- Advanced Excel
- Aderant
- ARCs
- E-billing
- VAT compliance
Certification
Mental Health First Aider
Timeline
Senior Client Billing Manager
Milbank LLP
08.2023 - Current
Billing/Client Intake & Compliance Manager
Clyde & Co
06.2023 - 08.2023
Billing Manager
Clyde & Co
05.2021 - 06.2023
Complex Billing Coordinator/Team Lead
Clyde & Co
08.2019 - 05.2021
E-billing Specialist
Shook Hardy & Bacon
10.2018 - 08.2019
Billing Coordinator
Polsinelli
06.2015 - 10.2018
Bachelor of Arts - Music Education
University of Missouri - Kansas City
High School Diploma -
Fulton High School