Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
30
30
years of professional experience
Work History
Head Cheerleading Coach/Secretary
Champions in Motion
08.2022 - 04.2024
Check students in/out for weekly cheerleading classes
Working directly with the cheer director for Georgia and South Carolina
Keeping multiple class schedules each week
Accounting and bookkeeping
Running and maintaining payments for parents
Call Center Supervisor
TruTech Wildlife Services
04.2009 - 02.2010
Ensuring agents understand and comply with all call center objectives, performance standards, and policies
Training and preparing call center representatives to respond to customer questions and complaints
Scheduled technicians for jobs relating to animal wildlife in various states
Anticipate escalation and take over calls when needed
Took customer emergency calls related to wildlife in home or business in various states
Connected customers with wildlife technicians when in need
Administrative Assistant to Operations Manager
Fire Systems, Inc.
03.2007 - 09.2009
Organize and schedule appointments for fire and sprinkler technicians across Georgia to do inspections
Implemented new devices and software for fire and sprinkler reports
Worked with sales team to schedule new installation and any needed repairs for fire systems and/or sprinkler systems
Worked with department managers to generate fire and sprinkler reports for different companies
Education
Associates of Applied Business Science - Marketing Management
Chattahoochee Technical College
Marietta, GA
05.2027
Skills
Customer Service
Office Administration
Customer Relations
Digital Marketing
Social Media Marketing
Social Media Platforms
Problem-solving abilities
Critical Thinking
Proficiency in Microsoft Office
Computer Skills
Scheduling
Professional Communication
Affiliations
American Marketing Association (AMA)
Future Business Leaders of America Collegiate (FBLA)
Timeline
Head Cheerleading Coach/Secretary
Champions in Motion
08.2022 - 04.2024
Call Center Supervisor
TruTech Wildlife Services
04.2009 - 02.2010
Administrative Assistant to Operations Manager
Fire Systems, Inc.
03.2007 - 09.2009
Associates of Applied Business Science - Marketing Management
Global Services Manager at Motion Metrics International – Weir Motion MetricsGlobal Services Manager at Motion Metrics International – Weir Motion Metrics