Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
BusinessDevelopmentManager
Jennifer Skrapka

Jennifer Skrapka

Dallas,GA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

30
30
years of professional experience

Work History

Head Cheerleading Coach/Secretary

Champions in Motion
08.2022 - 04.2024
  • Check students in/out for weekly cheerleading classes
  • Working directly with the cheer director for Georgia and South Carolina
  • Keeping multiple class schedules each week
  • Accounting and bookkeeping
  • Running and maintaining payments for parents

Call Center Supervisor

TruTech Wildlife Services
04.2009 - 02.2010
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies
  • Training and preparing call center representatives to respond to customer questions and complaints
  • Scheduled technicians for jobs relating to animal wildlife in various states
  • Anticipate escalation and take over calls when needed
  • Took customer emergency calls related to wildlife in home or business in various states
  • Connected customers with wildlife technicians when in need

Administrative Assistant to Operations Manager

Fire Systems, Inc.
03.2007 - 09.2009
  • Organize and schedule appointments for fire and sprinkler technicians across Georgia to do inspections
  • Implemented new devices and software for fire and sprinkler reports
  • Worked with sales team to schedule new installation and any needed repairs for fire systems and/or sprinkler systems
  • Worked with department managers to generate fire and sprinkler reports for different companies

Education

Associates of Applied Business Science - Marketing Management

Chattahoochee Technical College
Marietta, GA
05.2027

Skills

  • Customer Service
  • Office Administration
  • Customer Relations
  • Digital Marketing
  • Social Media Marketing
  • Social Media Platforms
  • Problem-solving abilities
  • Critical Thinking
  • Proficiency in Microsoft Office
  • Computer Skills
  • Scheduling
  • Professional Communication

Affiliations

  • American Marketing Association (AMA)
  • Future Business Leaders of America Collegiate (FBLA)

Timeline

Head Cheerleading Coach/Secretary

Champions in Motion
08.2022 - 04.2024

Call Center Supervisor

TruTech Wildlife Services
04.2009 - 02.2010

Administrative Assistant to Operations Manager

Fire Systems, Inc.
03.2007 - 09.2009

Associates of Applied Business Science - Marketing Management

Chattahoochee Technical College
Jennifer Skrapka