Jennifer Smith
Noblesville,IN
Summary
Enthusiastic Sales Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the Auto Sales world and the desire, passion and dedication needed to lead a successful team. Always motivated to learn, grow and excel in the world of Auto Sales.
Overview
22
22
years of professional experience
Work History
New Car Sales Manager
Tom Roush Lincoln
Fishers, Indiana
08.2020 - Current
- Improved overall customer buying experience to safeguard dealership revenue.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Leveraged DealerTrack, AutoTrader, TrueCar, vAuto, KBB, CarNow and other resources to drive new and used car sales.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Hired, supervised and coached 10 employees on sales strategies to optimize performance.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Trained 4 new sales representatives on sales strategies and processes to reduce process gaps.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Increased sales revenue 40% in 2021 and while producing over $4.5 million annually.
- Finance Manager for 8 months.
Sales Manager
Ray Skillman Northeast Mazda
Indianapolis, Indiana
03.2020 - 08.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Developed and implemented comprehensive salesperson training program.
- Produced contracts, reports, letters, and proposals for clients.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Created and launched new online marketing strategies, resulting in sales increase.
- Reorganized and optimized leads management by managing, Vin Solutions, CRM management.
- Managed KBB ICO
Business Development Manager
Ray Skillman Northeast Mazda
Indianpolis, Indiana
02.2018 - 03.2020
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed research to uncover potential target areas, markets and industries.
- Generated new business with marketing initiatives and strategic plans.
- Created reports and presentations detailing business development activities.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Consistently exceeded quotas through penetration of new sales.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Directed successful SEO and link-building campaign to increase website's credibility and drive traffic.
Business Development Manager
Tom Wood Volkswagen
Indianapolis, IN
12.2013 - 12.2016
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Performed research to uncover potential target areas, markets and industries.
- Represented company and promoted products at conferences and trade association meetings.
- Created reports and presentations detailing business development activities.
- Collected data and performed customer needs analysis.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Consulted with product development teams to enhance products based on customer interest data.
- Directed successful SEO and link-building campaign to increase website's credibility and drive traffic.
- Lease-Turn In Director-Scheduled, managed all lease turn in.
- Volkswagen Ambassador - Handled all customer related issues. Distributed allocated funds to customers. Organized, turn-in and buy-outs.
Owner/Operator Auto Wholesale
Smith Automotive LLC
Avon, IN
03.1999 - 12.2013
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Purchased vehicles via online auctions
- Payroll
- Developed computer program for wholesale business
- Sold 1100 vehicles per year.
Education
Associate Degree in Computer Information - Computer Information
IUPUI
IndianapolisSkills
- New Car Purchases
- Operating Procedures and Policies
- Inbound and Outbound Leads
- Inventory Control Processes
- Professional Relationships
- Marketing Strategy Development
- Customer Order Management
- Inventory Management and Planning
- Digital Sales
- Dealership Operations
- Sales Targeting
- Employee Retention
Timeline
New Car Sales Manager
Tom Roush Lincoln
08.2020 - Current
Sales Manager
Ray Skillman Northeast Mazda
03.2020 - 08.2020
Business Development Manager
Ray Skillman Northeast Mazda
02.2018 - 03.2020
Business Development Manager
Tom Wood Volkswagen
12.2013 - 12.2016
Owner/Operator Auto Wholesale
Smith Automotive LLC
03.1999 - 12.2013
Associate Degree in Computer Information - Computer Information
IUPUI