New Car Sales Manager
Chuck Nash Chevrolet Buick GMC
03.2023 - Current
James Ozuna
New Car Sales manager
San Antonio,TX
Timeline
Used Car Director
Hill Country Honda
08.2022 - 12.2022
Used Car Director
Nissan of New Braunfels
08.2018 - 07.2022
General Sales Manager
Ingram Park Mazda
11.2017 - 08.2018
General Sales Manager
Ingram Park Nissan
03.2010 - 11.2017
New Car Sales Director
Orr Nissan
02.2009 - 03.2010
New Car Sales Manager
Red Mccombs Superior Hyundai
03.2008 - 02.2009
New Homes Sales Specialist
Perry Homes
03.2006 - 03.2008
No Degree - Business Administration And Management
St. Phillip”s College
08.1992 - 05.1994
High School Diploma -
John Jay High School
09.1988 - 06.1992
Work History
New Car Sales Manager
Chuck Nash Chevrolet Buick GMC
San Marcos, TX
03.2023 - Current
- Built relationships with customers and community to establish long-term business growth.
- Monitored regional automotive industry trends to inform strategic decision-making regarding inventory acquisition or disposition.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Improved sales team efficiency by monitoring key performance indicators and providing actionable insights.
- Introduced innovative sales techniques, resulting in higher close rates and improved customer satisfaction scores.
- Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.
- Managed online presence effectively to generate leads, boosting online inquiries and showroom visits significantly.
- Improved overall customer buying experience to safeguard dealership revenue.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced employee performance through targeted training programs and consistent feedback.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Used Car Director
Hill Country Honda
San Antonio, TX
08.2022 - 12.2022
- Maintained operations in accordance with used car sales laws.
- Analyzed market trends and adjusted inventory accordingly, maximizing profit potential and minimizing aged inventory risks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Introduced innovative incentives programs to motivate sales staff towards achieving or exceeding individual targets regularly.
- Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Collaborated with finance department to develop attractive financing options for customers, increasing overall sales revenue.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Negotiated favorable terms with lenders to provide competitive financing options for customers seeking used cars.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Implemented efficient reconditioning processes that reduced turnaround time on incoming vehicles while maintaining high-quality standards.
- Enhanced dealership reputation through consistent emphasis on ethical business practices and transparent communication with customers during transactions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established rigorous vehicle inspection processes to ensure quality and reliability of pre-owned inventory.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.
Used Car Director
Nissan of New Braunfels
New Braunfels, TX
08.2018 - 07.2022
- Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
- Streamlined inventory management processes, ensuring optimal levels of stock availability and reducing carrying costs for the dealership.
- Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.
- Collaborated with finance department to develop attractive financing options for customers, increasing overall sales revenue.
- Maintained operations in accordance with used car sales laws.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Implemented efficient reconditioning processes that reduced turnaround time on incoming vehicles while maintaining high-quality standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Built a high-performing sales team through effective recruitment, training, and performance management strategies.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Resolved problems, improved operations and provided exceptional service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Introduced innovative incentives programs to motivate sales staff towards achieving or exceeding individual targets regularly.
- Established rigorous vehicle inspection processes to ensure quality and reliability of pre-owned inventory.
- Enhanced dealership reputation through consistent emphasis on ethical business practices and transparent communication with customers during transactions.
- Fostered a positive work environment that motivated employees to excel in their roles, leading to higher job satisfaction levels amongst staff members.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Enhanced customer satisfaction by streamlining the sales process and providing excellent service throughout transactions.
- Increased used car sales by implementing strategic marketing initiatives and optimizing inventory management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Negotiated favorable terms with lenders to provide competitive financing options for customers seeking used cars.
- Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
- Implemented comprehensive training programs for sales staff to improve product knowledge and sales techniques.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Self-motivated, with a strong sense of personal responsibility.
- Analyzed trade-in vehicle evaluations prior to sales agreements.
General Sales Manager
Ingram Park Mazda
San Antonio, TX
11.2017 - 08.2018
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained extensive knowledge of company products and services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Developed and implemented comprehensive salesperson training program.
- Upheld company policies and implemented standards fairly.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Established and cultivated solid business relationships with new or existing customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
General Sales Manager
Ingram Park Nissan
San Antonio, TX
03.2010 - 11.2017
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Established and cultivated solid business relationships with new or existing customers.
- Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth.
- Upheld company policies and implemented standards fairly.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained extensive knowledge of company products and services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Established lasting client partnerships by understanding their unique needs and providing tailored solutions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
New Car Sales Director
Orr Nissan
Denton, TX
02.2009 - 03.2010
- Optimized showroom layout and visual merchandising displays for an enhanced customer experience that promoted higher sales volumes.
- Implemented staff training programs focused on product knowledge and effective selling techniques, contributing to increased close ratios.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Monitored market trends and competitor activity, adjusting sales strategies accordingly to maintain a competitive edge.
- Expanded existing customer base by consistently exceeding sales targets and driving referral business from satisfied clients.
- Managed a team of sales professionals, providing guidance and mentorship to drive exceptional performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored new sales associates to contribute to store's positive culture.
- Improved overall customer buying experience to safeguard dealership revenue.
- Developed and executed successful sales campaigns, resulting in higher customer satisfaction rates and increased revenue.
- Increased new car sales by implementing innovative marketing strategies and fostering strong relationships with customers.
- Evaluated employee performance regularly, offering constructive feedback and facilitating career growth opportunities within the organization.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
New Car Sales Manager
Red Mccombs Superior Hyundai
San Antonio, TX
03.2008 - 02.2009
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted regular competitor analysis to identify emerging trends and adjust strategies accordingly, maintaining a competitive edge in the market.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced employee performance through targeted training programs and consistent feedback.
- Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
- Improved sales team efficiency by monitoring key performance indicators and providing actionable insights.
- Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
- Encouraged a high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Optimized dealership profits by skillfully negotiating deals with customers and vendors.
- Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.
- Introduced innovative sales techniques, resulting in higher close rates and improved customer satisfaction scores.
- Cultivated interpersonal skills by building positive relationships with others.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems, improved operations and provided exceptional service.
New Homes Sales Specialist
Perry Homes
San Antonio, TX
03.2006 - 03.2008
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Increased sales by effectively showcasing new homes and highlighting their features to potential buyers.
- Developed new business and managed new and existing clients.
- Built a solid reputation as a knowledgeable and reliable New Homes Sales Specialist, generating an extensive network of contacts within the industry.
- Established long-term relationships with clients by consistently providing exceptional service and support even after sales transactions were completed.
- Provided expert guidance throughout the entire buying process, including financing options and closing procedures, easing client concerns and ensuring smooth transactions.
- Developed strong relationships with clients through personalized customer service, resulting in repeat business and referrals.
- Assisted in training new team members on sales processes and company policies, promoting a cohesive working environment among colleagues.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Maintained detailed records of all transactions, ensuring accuracy and compliance with relevant regulations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Education
No Degree - Business Administration And Management
St. Phillip”s College
San Antonio, TX 08.1992 - 05.1994
High School Diploma -
John Jay High School
San Antonio, TX 09.1988 - 06.1992
Skills
- Test Drives
- Knowledge of Vehicles
- Employee Performance Evaluations
- Strategic Business Initiatives
- Customer Experience
- New Car Purchases
- Hiring Procedures
- Inbound and Outbound Leads
- Performance Improvement Techniques
- Stock Control
- Customer Needs Assessments
- Strategic Selling
- Recruitment and Training
- Financing Options
- Competitor Analysis
- Strategic Networking
- Professional Relationships
- Product Knowledge
- Sales Strategies Techniques
- Operational Processes
- Inventory Accuracy
- Sales Forecasts
- Vehicle Acquisition
- Warranties and Service Plans
- Customer Rapport
- Team Development
- Price Negotiation
- Profit Maximization
- Customer Engagement Strategies
- Monthly Forecasting
- CRM Platforms
- Customer Relationship Management
- Personnel Management
- Automotive Sales Techniques
- Sales Practices
- Vehicle Features
- Sales Meetings
- Sales Coaching
- Issue Resolution
- Interdepartmental Collaboration
- Advertising Campaigns
- Business Objective Analysis
- Operating Procedures and Policies
- Business Analytics
- Persuasive Negotiations
- Registration Paperwork
- Dealership Operations
- Cash Register Operations
- Inventory Issue Management
- Purchase Orders
- Client Base Retention
- Closing Techniques
- Budgeting and Expenditures
- Improvement Strategies
- Profitability Assessments
- Sales Quota Management
- Lead Identification and Generation
- Team Recruiting and Onboarding
- Sales Records Management
Summary
Goal-oriented manager with distinguished experience in car industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.